tracking cookies???

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kb2jones

Thread Starter
Joined
Jul 6, 2007
Messages
1
my computer has gotten extremely slow, i have norton 360 and the autoprotect keeps turning itself off, i cant open certain files, and sometimes it wont even let me open up my internet. i think i might have some kind of virus or something. and my norton told me that i have 4 tracking cookies and i dont know how to get rid of them. please help!!!
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,071
Hi and welcome to TSG,

Click here and then scroll down to and click on hijackthis self installer to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 
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