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Trend Micro PC-Chillin 2000 - Can't Install - Windows 2000 Service Pack 3

Discussion in 'All Other Software' started by jonasdatum, Aug 10, 2002.

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  1. jonasdatum

    jonasdatum Thread Starter

    Joined:
    Jul 15, 2000
    Messages:
    3,062
    Hey.

    Hello. Ok here is the problem I recently installed Windows 2000 aka Win2k Service Pack 3. Today I tried installing Trend Micro PC-Chillin 2000 for Win2k/NT OS. Everytime I run the install it gets almost complete and then it "rools back and cancels." Can somebody tell me why it does this? How to correct it? Plz somebody.

    Here is the Cut & Paste from the Event Viewer.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 8/10/2002
    Time: 4:35:43 PM
    User: N/A
    Computer: WIN2KASUSAS7333
    Description:
    The Trend NT Realtime Service service failed to start due to the following error:
    The system cannot find the file specified.

    -End-

    Should I try removing Win2k SP 3?

    Thank You For Your Asistance.
     
  2. wedor

    wedor

    Joined:
    Nov 7, 1999
    Messages:
    4,504
    Your event viewer show that it's installed but doesn't start because of a missing file. Was it installed before?
     
  3. jonasdatum

    jonasdatum Thread Starter

    Joined:
    Jul 15, 2000
    Messages:
    3,062
    Thanks for the reply.

    It wasn't installed before. It was the last thing I installed on this system. I will try installing a old uninstaller and see if that helps.

    According to the error doesn't complete installing!?

    Unless I can identify the file(s) it's looking for and replace them. That could mean that I need to remove Service Pack 3. Install the antivirus and then reinstall the Service Pack.

    Suggestions please.
     
  4. jonasdatum

    jonasdatum Thread Starter

    Joined:
    Jul 15, 2000
    Messages:
    3,062
    Hello.

    I have removed and then reinstalled Windows 2000. After that I installed the software and it works. THIS ISSUE ISN'T solved. I still have to install Service Pack 3 to see how it effects everything. If anybody else has input, plz post.
     
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