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In Progress Trojan attack on windows 10 and external hard drive

Discussion in 'Virus & Other Malware Removal' started by Milissa-Jane, Nov 20, 2019.

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  1. Milissa-Jane

    Milissa-Jane Thread Starter

    Joined:
    Nov 20, 2019
    Messages:
    2
    Hi there

    I'm no computer boffin at all I simply know small basics.
    My pc has been really slow nd yesterday 2 Trojans were picked up, attacking my pc and external I managed to clean my pc I hope but nothing on my external is working, is there a way to save everything on my external hard drive I don't want to lose everything on it. I ran trial malwarebytes nd windows defender
     

    Attached Files:

  2. Curie

    Curie Malware Specialist

    Joined:
    Jun 18, 2015
    Messages:
    489
    Hello

    I am Marie Curie and will gladly help you with any malware-related problems.

    Please familiarize yourself with the following ground rules before you start.
    • Read my instructions thoroughly, carry out each step in the given order.
    • Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
    • If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
    • Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
    • Back up important files before we start.

    --------------------------------------------------------------

    Please run the following diagnostic scans so I can ascertain the state of your computer.

    STEP 1

    [​IMG] Farbar Recovery Scan Tool (FRST) Scan
    • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
    • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
    • Double-Click FRST.exe or FRST64.exe to run the programme.
    • Click Yes to the disclaimer.
    • Ensure the Addition.txt box is checked.
    • Click the Scan button and let the programme run.
    • Upon completion, click OK, then OK on the Addition.txt pop up screen.
    • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Attach both logs in your next reply.

    STEP 2
    [​IMG] aswMBR
    • Please download aswMBR and save the file to your Desktop.
    • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
    • Right-Click aswMBR.exe and select [​IMG] Run as administrator to run the programme.
    • Click Yes when prompted to download avast! virus definitions. Wait until AVAST engine defs: ### appears.
    • If you are prompted to enable the use of "Virtualization Technology", click Yes.
    • Click the AV Scan: drop down box and click C:\.
    • Click Scan.
    • Upon completion, you will see Scan finished successfully. Click Save log. Save the log to your Desktop.
    • Re-enable your anti-virus software.
    • Attach the log in your next reply.
    Note: Do NOT click Fix or FixMBR.
    Note: A file (MBR.dat) will be created on your Desktop. Do NOT click or delete it.

    ======================================================
    STEP 3
    [​IMG] Logs
    In your next reply please include the following logs.
    • FRST.txt
    • Addition.txt
    • aswMBR log
     
  3. Milissa-Jane

    Milissa-Jane Thread Starter

    Joined:
    Nov 20, 2019
    Messages:
    2
    i am unable to find the aswmbr log
     

    Attached Files:

  4. Curie

    Curie Malware Specialist

    Joined:
    Jun 18, 2015
    Messages:
    489
    STEP 1
    [​IMG] CKScanner
    • Please download CKScanner and save the file to your Desktop.
    • Right-Click CKScanner.exe and select [​IMG] Run as administrator to run the programme.
    • Click Search For Files.
    • When the cursor hourglass disappears, click Save List To File.
    • A message box will verify the file saved.
    • Please run this programme only once.
    • A log (CKFiles.txt) will be created on your Desktop. Attach the log to your next reply.
    STEP 2
    [​IMG] MGADiag
    • Please download MGADiag and save the file to your Desktop.
    • Right-Click MGADiag.exe and select [​IMG] Run as administrator to run the programme.
    • Upon completion, click Continue.
    • Click Copy.
    • Paste the copied log in your next reply.
    ======================================================

    STEP 3
    [​IMG] Logs
    In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
    • CKFiles.txt
    • MGADiag log
     
  5. Curie

    Curie Malware Specialist

    Joined:
    Jun 18, 2015
    Messages:
    489
    Hello,
    I have not heard back from you in 3 days.
    • Do you still require help?
    • If you require additional time to complete my instructions, please let me know.
    • If after 48 hours you have not replied to this thread it will have to be closed.
     
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