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Trojan attack on windows 10 and external hard drive

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2K views 5 replies 2 participants last post by  Curie 
#1 ·
Hi there

I'm no computer boffin at all I simply know small basics.
My pc has been really slow nd yesterday 2 Trojans were picked up, attacking my pc and external I managed to clean my pc I hope but nothing on my external is working, is there a way to save everything on my external hard drive I don't want to lose everything on it. I ran trial malwarebytes nd windows defender
 

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#2 ·
Hello

I am Marie Curie and will gladly help you with any malware-related problems.

Please familiarize yourself with the following ground rules before you start.
  • Read my instructions thoroughly, carry out each step in the given order.
  • Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
  • If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
  • Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
  • Back up important files before we start.

--------------------------------------------------------------

Please run the following diagnostic scans so I can ascertain the state of your computer.

STEP 1

Farbar Recovery Scan Tool (FRST) Scan
  • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
  • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
  • Double-Click FRST.exe or FRST64.exe to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Attach both logs in your next reply.

STEP 2
aswMBR
  • Please download aswMBR and save the file to your Desktop.
  • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
  • Right-Click aswMBR.exe and select
    Run as administrator
    to run the programme.
  • Click Yes when prompted to download avast! virus definitions. Wait until AVAST engine defs: ### appears.
  • If you are prompted to enable the use of "Virtualization Technology", click Yes.
  • Click the AV Scan: drop down box and click C:\.
  • Click Scan.
  • Upon completion, you will see Scan finished successfully. Click Save log. Save the log to your Desktop.
  • Re-enable your anti-virus software.
  • Attach the log in your next reply.
Note: Do NOT click Fix or FixMBR.
Note: A file (MBR.dat) will be created on your Desktop. Do NOT click or delete it.

======================================================
STEP 3
Logs
In your next reply please include the following logs.
  • FRST.txt
  • Addition.txt
  • aswMBR log
 
#4 ·
STEP 1
CKScanner
  • Please download CKScanner and save the file to your Desktop.
  • Right-Click CKScanner.exe and select
    Run as administrator to run the programme.
  • Click Search For Files.
  • When the cursor hourglass disappears, click Save List To File.
  • A message box will verify the file saved.
  • Please run this programme only once.
  • A log (CKFiles.txt) will be created on your Desktop. Attach the log to your next reply.
STEP 2
MGADiag
  • Please download MGADiag and save the file to your Desktop.
  • Right-Click MGADiag.exe and select
    Run as administrator to run the programme.
  • Upon completion, click Continue.
  • Click Copy.
  • Paste the copied log in your next reply.
======================================================

STEP 3
Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
  • CKFiles.txt
  • MGADiag log
 
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