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Trojan attack on windows 10 and external hard drive
I'm no computer boffin at all I simply know small basics.
My pc has been really slow nd yesterday 2 Trojans were picked up, attacking my pc and external I managed to clean my pc I hope but nothing on my external is working, is there a way to save everything on my external hard drive I don't want to lose everything on it. I ran trial malwarebytes nd windows defender
I am Marie Curie and will gladly help you with any malware-related problems.
Please familiarize yourself with the following ground rules before you start.
Read my instructions thoroughly, carry out each step in the given order.
Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
Logs In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
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