Trojan Problem.. Please Help!!

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mmadre

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Joined
Sep 16, 2008
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2
Okay so my girlfriend downloaded something from a post on VF.. and as soon as she downloaded, installed and open the zip file she got a warning from her anti virus saying she had a Trojan... so she turns off the laptop (which is a Dell vista) and turns it back on and gets absolutely NOTHING on her desktop! no start menu, no icons, not even task manager opens.. same thing happens on safe mode.

she did not get any CD's when she got the laptop. and there's no access to the internet for her.
lost cause i think? please help if you could..
thanks!
 

mmadre

Thread Starter
Joined
Sep 16, 2008
Messages
2
If you guys think it should just be formatted or anything.. please say so!
Thanks.
 
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