I have downloaded what seems to be a virus, i have pop ups all over the place telling me all my files are infected and i need to purchase their packet but of course i know thats whats gunna mess up my computer. I downloaded Windows Live OneCare from microsoft.com it said it found a virus named TrojanDownloader:Win32/Zlob.ANS and removed it but when it restarted it was still there. I also tried Malicious SoftWare Removal Tool and it did the same thing!! My question is how do i get rid of it?? Please this was a brand new laptop i just got for my 18th birthday not too long ago, Im scared to ask the person who gave it to me for help. I've been scared out of downloading anything because I'm scared I'll download something worse? What sites can i trust? What will get rid of it?
Please help
Please help