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jackouille

Thread Starter
Joined
Jan 17, 2013
Messages
5
Hello,
I have exactly the same problem.
I have a sony SVE1712F1EW and it was working correctly during one month with internet (with a wireless connection). Since 2 days, i can't open an internet window. It 's still searching the adress and nothing happens. I check the connection and I have still full connection (total bars) to my network.
I check with another PC and it works (I have access to internet ).
In atttachment I put the text file with the ipconfig .
Can you help me?
Thanks,
Jacques
 

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TerryNet

Terry
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Joined
Mar 23, 2005
Messages
80,758
I started your own thread for you here. That other thread starter may wake up and come back. :)

Do you have the same problem with an ethernet connection?

What firewall or security suite is, or ever was, on the system?

Make sure you have the latest wireless driver from the PC manufacturer's web site. If you already have that one reinstall it anyhow in case it is corrupted.

TCP/IP stack repair options for use with Vista and 7 and 8.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8: <Windows Logo> + x - Command Prompt(Admin)]

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
 

jackouille

Thread Starter
Joined
Jan 17, 2013
Messages
5
Hello,
I tried with ethernet connection but it is still the same.
No access to internet as I have connection to the network (and it works with my other PC).
So, I think it comes from internet explorer or from TCP/IP protocol.
I removed fire wall and antivirus protection (AVG free 2013).
I tried your TCP/IP repair options as described butr it is still the same.
I will send you later the command prompt screen of these commands as maybe problem occurs when I do this but I can't do this before this evening.
Do you have another idea to help me?
Maybe to help you, problem occured after installing open office(the latest version available). I removed the application but it doesnt 'change anything.
 

jackouille

Thread Starter
Joined
Jan 17, 2013
Messages
5
I try the remove of AVG and your tool with ipv4 and ipv 6 but nothing changed.
I put a text file in attachment with the log of the different commands you gave.
So, what can I do now?
Firewall installed was the original one from windows. How I can remove everything for this?
Thanks,
 

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TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,758
The Windows firewall should cause no problems, and I do not think that you can remove it. How did you do that?

Try the stack/WINSOCK repairs in Safe Mode.
 

jackouille

Thread Starter
Joined
Jan 17, 2013
Messages
5
I just put the firewall off, i didn't remove it.
How can I start in safe mode with windows 8?
Thankyou
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,758
How can I start in safe mode with windows 8?
Don't know; haven't yet tried. Think I saw somewhere that if F8 doesn't bring up a boot menu to try Shift + F8.
 

davehc

David
Retired Trusted Advisor
Joined
Oct 4, 2006
Messages
2,059
Easiest way is to open Msconfig - Boot tab, and make the safe mode option. - Don't forget to UNmark it after use!
But how about installing Firefox and seeing if you can then access the web? At worst it will eliminate a possible problem with IE.
 
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