Trouble connecting Printer to network...

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Tjscott

Thread Starter
Joined
Mar 2, 2018
Messages
1
Hello,
I have an HP Officejet Pro 8620, which was previously connected to our network with no problems.
All of a sudden, it's no longer connected. I've tried using the HP Scan Dr., I'm unable to get it connected.
I'm given the message, "printer unable to be installed over network". Currently using Windows 10, please help!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,593
HP Officejet Pro 8620 e-All-in-One Printer (support site)

Make use of its "Troubleshooting" and "How to" sections.

You may need to uninstall all of the software that you have installed for that printer, then reinstall it.

--------------------------------------------------------------
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Are you trying to install it on another machine over the network, trying to share it or print from it?

Have you tried to download the drivers and install directly on the other machine/s? Is it still showing it is being shared and what permissions are set?
 
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