trouble connecting to AOL after XP repair reinstall

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artchik

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Nov 5, 2001
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66
My Dell Inspiron 5150 laptop crashed with the blue screen of death. I called Dell tech support and the tech walked me through what I think was a "repair reinstall" of winXP. I was able to get through the process and rebooted to what appeared to be my normal desktop. When I tried to get online, however, I received an error message from AOL. When I looked at the technical information included in the error message, it pointed to an application called "AOLacsd.exe" as the malfunctioning element. I could hear my CPU shift into "high gear" after this, and a check of all my running processes showed AOLacsd.exe to be sucking 50% of the CPU power. I am sure the system crash did something to AOL to throw it out of whack, but I dread trying to work this out over the phone with the techs from AOL. Does anyone here have an inkling about what I should try on my own before I spend hours with those AOL techs? Dell told me I have to talk to AOL about this first. I know, I know...I should dump AOL, but my husband does not like to learn new things and he is "used" to AOL. I have been on him forever to switch ISPs.

By the way, I don't know exactly what caused the system crash. The only thing new or changed was a recent Dell automatic update that was downloaded and installed automatically a few days before the crash.
 

Cheeseball81

Retired Moderator
Joined
Mar 3, 2004
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84,315
AOLacsd.exe is a part of the AOL software and relates to the connection driver, essential to internet connection.

If you call AOL, I guarantee you their first suggestion will be to uninstall and reinstall the software.

I think it's worth a shot. It could easily fix it.

Give that a try first and let us know the outcome.
 

artchik

Thread Starter
Joined
Nov 5, 2001
Messages
66
Thanks for the quick reply cheeseball. I was thinking of doing that, but I wasn't sure how to reinstall it after I uninstalled it. AOL came preinstalled on my laptop.
 

Cheeseball81

Retired Moderator
Joined
Mar 3, 2004
Messages
84,315
I do think it would fix it.
Just because that component is included in the software.

I take it you don't have the CD then.

You can actually get them free anywhere.

Places that have them include:
Wal-Mart
Target
Blockbuster
Best Buy
CompUSA
Circuit City
Your Post Office
Kinko's

Consider picking one up and then attempting the fix.
 
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