My Dell Inspiron 5150 laptop crashed with the blue screen of death. I called Dell tech support and the tech walked me through what I think was a "repair reinstall" of winXP. I was able to get through the process and rebooted to what appeared to be my normal desktop. When I tried to get online, however, I received an error message from AOL. When I looked at the technical information included in the error message, it pointed to an application called "AOLacsd.exe" as the malfunctioning element. I could hear my CPU shift into "high gear" after this, and a check of all my running processes showed AOLacsd.exe to be sucking 50% of the CPU power. I am sure the system crash did something to AOL to throw it out of whack, but I dread trying to work this out over the phone with the techs from AOL. Does anyone here have an inkling about what I should try on my own before I spend hours with those AOL techs? Dell told me I have to talk to AOL about this first. I know, I know...I should dump AOL, but my husband does not like to learn new things and he is "used" to AOL. I have been on him forever to switch ISPs.
By the way, I don't know exactly what caused the system crash. The only thing new or changed was a recent Dell automatic update that was downloaded and installed automatically a few days before the crash.
By the way, I don't know exactly what caused the system crash. The only thing new or changed was a recent Dell automatic update that was downloaded and installed automatically a few days before the crash.
