Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20200713130528.000000-300
Processor: AMD Ryzen 7 3800X 8-Core Processor, AMD64 Family 23 Model 113 Stepping 0, CPU Count: 16
Total Physical RAM: 24 GB
Graphics Card: NVIDIA Geforce RTX 2080
Hard Drives: C: 930 GB (175 GB Free); D: 931 GB (317 GB Free); E: 0 GB (0 GB Free); F: 453 GB (220 GB Free); G: 11 GB (11 GB Free); H: 111 GB (111 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. AB350M-Gaming 3-CF, ver x.x, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Windows Defender, Enabled and Updated
https://testmy.net/uCY-NHOyB.png
^ Upload examples. Imgur link is to Twitch servers.
I stream daily on twitch.tv. For the past 2 years i've been dealing with this internet problem, that I have terrible upload to servers that arent COX related, and cannot connect to Dallas Texas servers for the life of me.
my ISP is Cox,(yeah I know..) and I've had over 12+ techs out over the span of a year now. They've changed many cables, many different things, nothing is wrong with my house.
I use a NETGEAR AC1900 C6300BD, I also have a NETGEAR Nighthawk AC1900 Model R7000, that I am not using, because I was told router/modem combos do NOT go well when connected to another router. I was also using the router/modem that COX gave me, but I decided to not use it, as it gave worse performance overall.
I cannot change ISPs, even though ATT's services are very close to my house, they refuse to put service on my street.
I do NOT have Fiber internet, which is kind of a drag.
I live in Louisiana, fairly close to Texas. I get DAILY packet loss.
I've shown COX support everything I can, they just do not listen, and ask for a tech to come out, which I don't want anymore, because they tell me, that it's NOT my residence.
I am extremely desperate these days. Moving is not an option, I wish it was.
If you need any more information about anything, so that you can help, please ask.
Please help me.
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20200713130528.000000-300
Processor: AMD Ryzen 7 3800X 8-Core Processor, AMD64 Family 23 Model 113 Stepping 0, CPU Count: 16
Total Physical RAM: 24 GB
Graphics Card: NVIDIA Geforce RTX 2080
Hard Drives: C: 930 GB (175 GB Free); D: 931 GB (317 GB Free); E: 0 GB (0 GB Free); F: 453 GB (220 GB Free); G: 11 GB (11 GB Free); H: 111 GB (111 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. AB350M-Gaming 3-CF, ver x.x, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Windows Defender, Enabled and Updated
https://testmy.net/uCY-NHOyB.png
^ Upload examples. Imgur link is to Twitch servers.
I stream daily on twitch.tv. For the past 2 years i've been dealing with this internet problem, that I have terrible upload to servers that arent COX related, and cannot connect to Dallas Texas servers for the life of me.
my ISP is Cox,(yeah I know..) and I've had over 12+ techs out over the span of a year now. They've changed many cables, many different things, nothing is wrong with my house.
I use a NETGEAR AC1900 C6300BD, I also have a NETGEAR Nighthawk AC1900 Model R7000, that I am not using, because I was told router/modem combos do NOT go well when connected to another router. I was also using the router/modem that COX gave me, but I decided to not use it, as it gave worse performance overall.
I cannot change ISPs, even though ATT's services are very close to my house, they refuse to put service on my street.
I do NOT have Fiber internet, which is kind of a drag.
I live in Louisiana, fairly close to Texas. I get DAILY packet loss.
I've shown COX support everything I can, they just do not listen, and ask for a tech to come out, which I don't want anymore, because they tell me, that it's NOT my residence.
I am extremely desperate these days. Moving is not an option, I wish it was.
If you need any more information about anything, so that you can help, please ask.
Please help me.