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Trouble factory restoring my laptop

Discussion in 'Windows Vista' started by aa7415, Feb 21, 2015.

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  1. aa7415

    aa7415 Thread Starter

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    Feb 21, 2015
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    I was given a toshiba satellite a135-s4727 laptop with windows vista.

    The problem is I cannot factory restore it because it has a user password on it and the guest and administrator passwords are disabled. How can I factory restore it?

    I tried holding zero while turning it on and it just makes a loud beep and doesn't do anything until I release the zero button. Then it just goes to the site where I have to put in the password.
    Can anyone give me some advice on what to do?
     
  2. aa7415

    aa7415 Thread Starter

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    Feb 21, 2015
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    Damn...didn't realize I couldn't receive help with this issue on the site.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
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    First Name:
    Frank
    Toshiba Satellite A135-S4727 (PSAD0U-0NF00P)

    It originally came with Windows Vista Home Premium 32-bit.

    If you live in the U.S.A., you can purchase a restore disk kit for it from here.
     

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