trouble installing drivers for hardware

I am trying to install a reader on my Win 2k system. When I try to install the software, I get an error message that there is an error extracting support files. I tried the drivers from the website and the same problem occurs. Any ideas?

 

Is this a memory card reader?

Does it say what support files it's having problems with? I mean is it having a problem with the manufacturer's files or is it looking for a file that's supposed to be in Windows?

 

yes it is a memory card reader- i will check about the support files

 

It actually says that the "Error extracting support files:
server execution failed".