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Trouble installing Kaspersky Internet Security 2013

Discussion in 'General Security' started by richard29, Jan 10, 2013.

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  1. richard29

    richard29 Thread Starter

    Joined:
    Jan 9, 2013
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    Hi

    Would very much appreciate help with this problem

    I am trying to install KIS2013 on a windows XP SP3 system-full system info below

    When installing KIS2013 I am getting Error 1316 and the install stops,I have run the removal tool in Safe mode as suggested by Kaspersky and also tried to fully uninstall KIS2012 via the Add/Remove list but that stopped at a:\WINDOWS\Installer\kavkis.msi" error and did not appear to fully uninstall it.
    Finally using another uninstall program I seem to have fully uninstalled KIS2012 but KIS2013 will still not install and I get "A network error occurred while attempting to read from file c:\windows\installer\kavkis.msi."message.

    I have been using KIS2012 without any issues up to now and Kaspersky support have been less than helpful
    Any ideas
    many thanks
    Richard



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: RADEON X300 SE 128MB HyperMemory, 128 Mb
    Hard Drives: C: Total - 476929 MB, Free - 384810 MB;
    Motherboard: Dell Inc., 0RD203
    Antivirus: None
     
  2. lunarlander

    lunarlander

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  3. richard29

    richard29 Thread Starter

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    Jan 9, 2013
    Messages:
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    Yes,I've been on Kaspersky's forums but they gave me the same advice as Kaspersky tech support which didn't work,I'm looking for an alternative solution.
     
  4. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,990
    First Name:
    Ron
    Maybe it's time to try another program?

    Many members here recommend Microsoft Security Essentials or Avast. http://www.microsoft.com/en-us/download/details.aspx?id=5201 or http://www.avast.com/en-us/index both are free. ONLY USE ONE Anti-Virus program, having more than one will cause problems!

    In conjunction with either of them use both of the following and run them at least once a week.
    Malwarebytes
    http://www.malwarebytes.org/mbam-download.php
    Superantispyware
    http://www.superantispyware.com/down...NTISPYWAREFREE

    Make sure to update their definition files during the install process.
    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.
    Make sure to uncheck or decline to use the "Pro" or "Trial" version, if it's offered.
    After they're installed and updated, restart the computer.
    Run a quick scan with each one.
    After each quick scan is finished, select and remove EVERYTHING that was found.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
    115,842
    First Name:
    Karen
    When you ran the KIS removal tool in safe mode, I assume the 2012 version was listed there then you selected it before proceeding?

    Try that again in safe mode and if it's still listed select it and run the tool as you did before then do not reboot but run it again and this time select "All known products" then run the tool and reboot.
     
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