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trouble opening folders

Discussion in 'Windows 8' started by tiffany7812, Jan 6, 2013.

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  1. tiffany7812

    tiffany7812 Thread Starter

    Jan 6, 2013
    Every time i try to open my folders i get a message that pops up saying...

    "documents.library-ms" is no longer working.

    Please explain to me how this can be fixed. i deleted (or attempted) one of my user accounts that was an administrator. I don't know if that has anything to do with it or not.

    The user account i attempted to delete was one of my own but i no longer needed it. Once i deleted the account i went to my folders and it still pops up in my "users"

    Once again, not sure if that has anything to do with it. Thank you so much for your help in advance.
  2. davehc

    davehc Retired Trusted Advisor

    Oct 4, 2006
    First Name:
    This is the solution offered by Microsoft:

    Open File Explorer, right-click on the corresponding library and chooseDelete. Click Yes when asked for confirmation.
    Then, in the navigation pane of File Explorer, right-click on Libraries and clickRestore default libraries. This recreates the library that you just deleted. This option will restore the default libraries that came with Windows 8.
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