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Trouble setting up pop3 mail and gmail on windows 10 tablet

Discussion in 'Web & Email' started by g30rgia, May 28, 2017.

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  1. g30rgia

    g30rgia Thread Starter

    May 28, 2017
    I'm setting up a new windows 10 tablet for my parents for them to hopefully be able to complete some work on. Email is really important for them and they have an xtra email (pop3) which has been used on their desktop for years. I tried setting it up on the mail app already loaded on the tablet and followed instructions on their help site, doing an advanced set up and I can only read new emails as they come in that haven't been read by the desktop computer.

    I also tried linking a gmail account to the app to see if this had the same problem and it did, only emails that were unread by the desktop computer could be read on the app.

    Is there any way to fix this? I have played around with the sync settings on both accounts and it hasn't made a difference. I am thinking of using online Gmail if this can't be helped and forwarding emails from the desktop to the tablet. Help appreciated thanks.
  2. TonyB25

    TonyB25 Banned

    Dec 31, 1969
    A POP email account means the emails have to be downloaded somewhere and removed from the server.

    Going through Gmail gives you an option to store them on Gmail's servers.

    Where do you want them stored?

    An IMAP email account would be better since then the emails would be stored on a central server accessible by any computer or device.
    JohnBrook likes this.
  3. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Sometimes, if not always, the email client or the POP3 mail service has options for deleting the message from the server upon download, or when deleted from the email client, or after a set time. If there are options for the xtra account you do not want the first one I listed. Your parents probably want to use IMAP with gmail (and any other service for which it is available).
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