1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Trouble uninstalling Kaspersky Internet Security 2012

Discussion in 'General Security' started by Computernewguy, Sep 11, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. Computernewguy

    Computernewguy Thread Starter

    Joined:
    Feb 3, 2012
    Messages:
    52
    I've had Kaspersky Internet Security 2012 for about a year and my subscription finished yesterday. So I decided to try the trail version of KIS 2013, but it would not install. I kept getting error messages and KIS 2012 would not uninstall either.

    This message popped up "A network error occurred while attempting to read from file c:\windows\installer\kavkis.msi."

    Now KIS 2012 is not even turning on. I tried Systems restore and its still not working.
     
  2. Techy1234

    Techy1234

    Joined:
    Aug 22, 2012
    Messages:
    100
    Hello Computernewguy

    Have you tried following the instructions from Kaspersky on how to uninstall it:
    http://support.kaspersky.com/faq/?qid=208284263

    Try it out and if you get any error message, please report it back to us and the error code.

    The website above also offers you thr option to contact Kaspersky technical support team and report the error with them which is advisable as it would make them aware of it and help improve the suite for future releases.
     
  3. Computernewguy

    Computernewguy Thread Starter

    Joined:
    Feb 3, 2012
    Messages:
    52
    I tried installing KIS2013 first. So I never did that. Once those error messages popped up. KIS2012 would not open. So I went in the control panel and tried uninstalling it from there.

    I'm going to follow the instructions in that link.
     
  4. Computernewguy

    Computernewguy Thread Starter

    Joined:
    Feb 3, 2012
    Messages:
    52
    These are the two error messages that I just received. After following the instructions in that link.

    [​IMG]

    [​IMG]
     
  5. Computernewguy

    Computernewguy Thread Starter

    Joined:
    Feb 3, 2012
    Messages:
    52
    I used the Kaspersky Removal Tool and it worked, but now my Windows Media Player does not work. It says "Server execution failed" every time I try to open in it.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1068517