Trouble uploading Videos from my Video Camera

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Tulanna

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Aug 27, 2016
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I've been trying to transfer videos from my Sony Handycam DCR-SX44. I used to use a Sony Cyber-Shot DSC-W830 and never had a problem getting videos from the camera or memory card onto my computer. However, with the Handycam, I either can't find the file or, if I do, my computer will either only play the audio or won't be able to open the file at all.

I really need help understanding what the problem is and how to do this right.
 
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