Trouble viewing help screen

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
I have xp pro and I cant see part of the help screens. I click on help and support. Then under pick a topic I can't see the topics unless I put my mouse on them and then I get a shadowed version of what it says. It is almost like the text was changed to white. I have no problems seeing anything else. Any ideas?
 
Joined
Aug 17, 2001
Messages
7,486
The text is white. The backgrond is supposed to be blue. It that the case with your screen? Here's mine:
 

Attachments

Joined
Aug 17, 2001
Messages
7,486
If you need to reinstall Help and support

From:
Google Groups
Please perform the following steps to reinstall Help and Support Center:

Step I: End the Help and Support services if they run in the background.

1. Click Start, click Run and type "taskmgr"(without quotes). Click OK.
This opens Task Manager.

2. Click the Process tab. Stop all of the following processing if running:

helpsvc.exe
helphost.exe
helpctr.exe

Step II: Reinstall Help and Support:

1. Click Start, click Run and type "cmd" (without quotes). Click OK. This
opens Command Prompt.

2. In Command Prompt, type the following command lines: (Press Enter after
each
line.)

net stop helpsvc

cd /d %windir%\pchealth\helpctr

rd packagestore /s /q

rd installedskus /s /q

cd binaries

start /w helpsvc /svchost netsvcs /regserver /install

start /w helpsvc /register

Note: The “start /w helpsvc /svchost netsvcs /regserver /install?command
line
reinstalls Help and Support, which may take several minutes.

If above steps does not resolve this issue, please perform the following
steps to repair IE:

1. Press Start and choose Run.
2. Type in cmd.exe and press OK.
3. In the command line, type the following command: (Please note the Space
and Caps Lock.)

rundll32.exe setupapi, InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf

4. Insert the Windows XP CD-ROM when you are prompted.

Best regards,

Laura Zhang
[email protected]
Product Support Services
Microsoft Corporation
 

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
My background is white. I will try and do the reinstall and get back to you.
 

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
I haven't done the above yet. I have been busy and started to fix a network problem and clicked the network wizard and the link on that was white on a gray background so I think I need to know how to change links back to the default color. This is not a problem on internet explorer.
 

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
When I try to reinstall IE I get the error message error missing InstallHinfsection something or another.
 

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
I tried doing this and I don't know if it worked or not. Here is my question. Is there a way to change the background color for help and support services. The background is white. I logged off of me and logged onto my wife and her links are all there because her background color is blue.
 
Joined
Aug 28, 2002
Messages
865
Laura-- You're the first person I've seen on a forum identify herself (no himself either, he he) as being with Microsoft. For some reasonI think thats really cool. You're not afraid of the heat.
 

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
actually I dont think it was Laura who posted as it was a copy from google groups
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top