Please perform the following steps to reinstall Help and Support Center:
Step I: End the Help and Support services if they run in the background.
1. Click Start, click Run and type "taskmgr"(without quotes). Click OK.
This opens Task Manager.
2. Click the Process tab. Stop all of the following processing if running:
helpsvc.exe
helphost.exe
helpctr.exe
Step II: Reinstall Help and Support:
1. Click Start, click Run and type "cmd" (without quotes). Click OK. This
opens Command Prompt.
2. In Command Prompt, type the following command lines: (Press Enter after
each
line.)
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
Note: The “start /w helpsvc /svchost netsvcs /regserver /install?command
line
reinstalls Help and Support, which may take several minutes.
If above steps does not resolve this issue, please perform the following
steps to repair IE:
1. Press Start and choose Run.
2. Type in cmd.exe and press OK.
3. In the command line, type the following command: (Please note the Space
and Caps Lock.)
rundll32.exe setupapi, InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf
4. Insert the Windows XP CD-ROM when you are prompted.
Best regards,
Laura Zhang
laurazh@online.microsoft.com
Product Support Services
Microsoft Corporation