1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

trouble with dell inspiron and windows xp disc

Discussion in 'Windows XP' started by civvy, Nov 25, 2013.

Thread Status:
Not open for further replies.
  1. civvy

    civvy Thread Starter

    Nov 25, 2013
    Hello , I am trying to sort out my sons Dell Inspiron1300 notebook. It will not run windows XP correctly> After the initial boot up screen , the pc goes blank and will not proceed. I have tried to install windows xp from a disc in order to start anew. The disc starts off well loading drivers and files etc... then when it gets onto starting windows it throws up a blue screen sauimg that windows has closed in order to stop damage to the pc...there is also this error message......pci.sys- Address F952F0BF base at F9528000, DateStamp 367d855c.... can anyone please advise me as to what to do next

    Many thanks

    Nick Unsworth
  2. Sponsor

  3. etaf

    etaf Wayne Moderator

    Oct 2, 2003
    it maybe a hardware issue
    try running ubuntu from a CD

    see if the PC works with this operating system running from the CD and then you can also test the harddrive and see if thats faulty at all


    UBUNTU Stand Alone CD

    Note the latest version of UBUNTU needs a DVD to use and boot from

    if you only have CDs then you can use an older version, version 10 or 11 from this archive list

    It may be possible to boot from another Operating System
    This will at least test the Hardware and also see if you can see the Harddrive and possibly get data off.

    If you have another PC with a cdwriter and spare CD
    goto http://www.ubuntu.com/ and download the ISO http://www.ubuntu.com/desktop/get-ubuntu/download

    You can also run from a USB device now - if the Machine supports booting off a USB Stick

    full details are here (Note this is for version 9 - so the start up options are slightly different )

    click on the image "download ubuntu"
    Select a location
    then begin download
    Save the file onto your PC – remember where you saved it – so you can find it again to create the image bootable CD.

    You do NOT copy the ISO file onto a CD - you have to use the ISO to create a bootable CD
    The CD creator software you have on the PC may have an option to create an image from an ISO
    If not - use this free program http://www.imgburn.com/ - Choose the option Write image file to disc
    you can use this stand alone ISO Burner to burn the ubuntu onto CD ftp://terabyteunlimited.com/burncdcc.zip

    When the UBUNTU CD boots - you will see a screen - with Language on the left panel and two option images labelled

    == > Try ubuntu
    == > Install ubuntu

    You can try Ubuntu without making any changes to your computer, directly from this CD

    Use "Try ubunto" ONLY. This option will run from the CD and not install onto your harddrive - be careful, if you do install onto the PC - you will wipe the data and software OFF your hard drive.., so repeat, only use option 1

    Now you should see a UBUNTU desktop
    This at least proves the main parts of the PC are working

    NOTE: if you only see a black screen - then this is a known issue, and can be resolved by using the following:-
  4. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002
    What's the 7-character "service tag" number on that Dell Inspiron 1300 laptop?

  5. civvy

    civvy Thread Starter

    Nov 25, 2013
  6. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002
    According to service tag number C11L62J, here is the Dell support site that's assigned only to your Dell Inspiron 1300 laptop.

    You might want to add and save this site in your browser's favorites/bookmarks list so you can quickly and easily refer to it when needed.

    According to its system configuration section, it was purchased in July 2006 and came with Windows XP Professional pre-installed.

    Is that the Windows version that's on the Microsoft Certificate-Of-Authenticity sticker?

    Are you using a Windows XP disc that came with that laptop, or are you using some other Windows XP disc?

    Is that disc scratched or dirty or damaged in any way?

  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1113833