Trouble with MacBook Air

[Jomo101]

My daughter has a mackbook air 2013 13'
Suddenly random keys do not respond and it randomly turns off.
Please let me know if you need any additional information and how I should go about fixing it.
Thank you,
Steven

 

[brooklynboy]

My daughter has a mackbook air 2013 13'
Suddenly random keys do not respond and it randomly turns off.
Please let me know if you need any additional information and how I should go about fixing it.
Thank you,
Steven

Could br a number of things. I suggest you start here;

https://support.apple.com/en-us/HT200553

 

[ayushi163]

My daughter has a mackbook air 2013 13'
Suddenly random keys do not respond and it randomly turns off.
Please let me know if you need any additional information and how I should go about fixing it.
Thank you,
Steven

Hi,

Did you try to reset the SMC (System Management Controller)

• Press and hold the right Shift key + the left Option key + the left Control key for a few seconds.
• Once the Apple logo appears on your screen
• Press Shift, Option, and Control + the Power button for a few seconds.
• Wait for your Mac to turn off and release the buttons.
• Turn on the computer again