Trouble with MacBook Air

Jomo101

Thread Starter
Joined
Nov 21, 2020
Messages
11
My daughter has a mackbook air 2013 13'
Suddenly random keys do not respond and it randomly turns off.
Please let me know if you need any additional information and how I should go about fixing it.
Thank you,
Steven
 
Joined
Apr 28, 2020
Messages
17
My daughter has a mackbook air 2013 13'
Suddenly random keys do not respond and it randomly turns off.
Please let me know if you need any additional information and how I should go about fixing it.
Thank you,
Steven
Hi,

Did you try to reset the SMC (System Management Controller)

  • Press and hold the right Shift key + the left Option key + the left Control key for a few seconds.
  • Once the Apple logo appears on your screen
  • Press Shift, Option, and Control + the Power button for a few seconds.
  • Wait for your Mac to turn off and release the buttons.
  • Turn on the computer again
 

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