Trouble with starting up laptop, hardware dump

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Kirito12

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Jan 23, 2018
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So today I was on YouTube and then suddenly my screen went black and had a blue pop up on it and said something about memory dumping and just shut down wheni tried to restart my laptop the lights on the body of the laptop are on but my screen is just black it won't turn on. Need help asap please
 
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Mar 30, 2014
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1) Can you get into (see) the CMOS/BIOS Setup?

2) If so, can you get into Safe mode?

3) If no on both of the above, will it display anything on an external monitor?

4) What is the make and model number of the laptop?
 
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