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trouble with XP and unknown threats

Discussion in 'Virus & Other Malware Removal' started by rebreather5, Jan 20, 2007.

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  1. rebreather5

    rebreather5 Thread Starter

    Joined:
    Oct 5, 2006
    Messages:
    3
    I have a real problem with my desktop PC in that I have had to take it back to Fry's to have it "reformatted" (?) from hard disc because there are unknown virii hanging out and stopping the PestPatrol or SpyBot from booting up. As soon as I click to open them, the first stages start coming up, but then they quickly shut down.
    AdAware and X-Cleaner both run properly but aren't picking up anything at all.
    What next? What's a good program to un**** my system, Norton?

    Anything at all will help me out, THANK YOU!!
     
  2. 1002richards

    1002richards Retired Trusted Advisor

    Joined:
    Jan 29, 2006
    Messages:
    5,333
    Hi,
    I think you need to post a HJT (HijackThis) log and let a qualified member (gold shield next to their name) take you through what needs to be done. I suggest you print off this guide, just in case ....
    Please go no further than the stages listed here for now.


    Using Hijackthis with the self-installer that puts it into Program Files for you:

    go to Click here to download HJTsetup.exe


    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then save the log and then the log will open in Notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

    Once you've posted that log here you'll need to wait for a qualified member to take you through the next stages.You'll get great help ...

    Richard.
     
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