1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

trouble

Discussion in 'Virus & Other Malware Removal' started by g1phk, Apr 9, 2008.

Thread Status:
Not open for further replies.
  1. g1phk

    g1phk Thread Starter

    Joined:
    Oct 10, 2004
    Messages:
    7
    my home page has been hijacked and i`m getting lots of messages that i have malware, trojans etc, i havw avg anti virus which has found some trojans but what else is going on, also i cannot get into task manager it says it`s been disabled by your administrator, i`ve not disabled anything
    any help will be much appreciated
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,259
    Click here to download HJTsetup.exe.
    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    • Click Save to save the log file and then the log will open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

    Note: During this process, it would help a great deal and be very much appreciated if you would refrain from installing any new software or hardware on this machine, unless absolutely necessary, until the clean up process is finished as it makes our job more tedious, with additional new files that may have to be researched, which is very time consuming.

    Also, please do not run any security programs or fixes on your own as doing so may compromise what we will be doing. It is important that you wait for instructions.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/701963

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice