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Troubleshooting Missing Files

Discussion in 'Earlier Versions of Windows' started by JMarch, Apr 9, 2004.

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  1. JMarch

    JMarch Thread Starter

    Apr 9, 2004
    This question has been covered before (back on 6 September 2002, if not later) and I checked out the suggestions given then to one miso by Mosaic1. Apparently the suggestions eventually fixed Miso's problem but unfortunately not mine.

    Like miso, I do not see any troubleshooting tips in Win98SE Help once I've got past the initial page of options (for whatever problem I'm attempting to diagnose, like a recent modem one). Click on any of the options and I just see a blank pane. I got to the stage in Mosaic1's suggestions where I checked out a CLSID code in the registry. Like others, I found that mine began with 4B106875-... instead of 4B106874-... so I renamed it hoping that the problem would be solved but it wasn't. I also tried the exporting suggestion relating to that code - and ended up with tshoot.txt on my desktop (after the code had been renamed and the system re-booted).

    I've had a look in tshoot.txt (using WordPad) and it certainly is a complicated-looking file, so I suppose it's possible some corruption has occurred.

    Any further suggestions gratefully appreciated.
  2. JMarch

    JMarch Thread Starter

    Apr 9, 2004
    Apologies for the small typo in setting this thread up.

    I know I am answering my own question, but thanks to one or two others elsewhere, I have found a solution to the problem (well my problem anyway) which might well help others here.

    It's available at
    (I guess it's necessary to copy and paste the above into the browser's address box).

    The problem was caused by two IE6 security updates ("fixes") (Q810847 and Q824145) which did more than MS bargained for! The solution (at least the one for Q824145) isn't really ideal in that it places a special exe file in the start section of Windows with direct access to the Troubleshooter section of the Win98Help. However, if one clicks on Help in the normal way and attempts to use the Troubleshooter section by scrolling down to it through the menu list, it still won't work.
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Aug 27, 2003
    Thanks for taking the time to come back and post the solution to your problem. It could be helpful to others who experience the same thing.

    Good luck.

  4. Davey7549


    Feb 28, 2001
    Welcome to TSG and thanks for the info. I ran into this a couple of days ago on a 98 machine and didn't have the time then to investigate it.
    Now I do not have to research! (y) :)


  5. NiteHawk


    Mar 9, 2003
    It's the old M$ two step. One step forward, two steps backwards.
    Fix one thing and break something else that worked perfectly fine.
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