1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Troubleshooting wizard will not work

Discussion in 'Windows 7' started by Bretlynn, Nov 25, 2010.

Thread Status:
Not open for further replies.
  1. Bretlynn

    Bretlynn Thread Starter

    Nov 25, 2010
    Every time I try to troubleshoot ANYTHING, I get an error window saying" An error occurred while troubleshooting. The troubleshooting wizard can't continue.
    view details: Package ID: Search Diagnostic
    Path: C:\windows\diagnostics\system\search
    Error code: 0x80131700
    Source: Engine
    User: xxxxxx
    Context: Elevated
    I am using Windows 7.
    My computer is an Acer aspire 5538
    Can anyone help with my issue?
  2. robes3393


    Jan 25, 2009
    What type of virus protection are you using on your computer?
  3. itsallinthecar


    Mar 31, 2010
    I'm getting the same error and I'm running Norton anti-virus...
  4. Jack Hackett

    Jack Hackett

    Nov 19, 2006
    Have a read of these articles, they may contain the solution you are looking for


    Error code 0x80131700 is usually relevant to the old version of .NET Framework installed on your system. By default, the built-in version of Micorosoft .NET Framework is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1 through the following steps:

    1) Click the Start and type: features in the Search box.
    2) Select "Turn Windows Features on or off " and click Enter.
    3) Find Microsoft .NET Framework 3.5.1 and uncheck the box.
    4) Restart the computer.
    5) Repeat the step 1) to step 2.
    6) Check the box before Microsoft .NET Framework 3.5.1.
    7) Restart the computer.

    Or you can download the Microsoft .NET Framework 3.5.1 package and install it.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/964682

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice