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Troubleshooting wizard will not work

Discussion in 'Windows 7' started by Bretlynn, Nov 25, 2010.

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  1. Bretlynn

    Bretlynn Thread Starter

    Joined:
    Nov 25, 2010
    Messages:
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    Every time I try to troubleshoot ANYTHING, I get an error window saying" An error occurred while troubleshooting. The troubleshooting wizard can't continue.
    view details: Package ID: Search Diagnostic
    Path: C:\windows\diagnostics\system\search
    Error code: 0x80131700
    Source: Engine
    User: xxxxxx
    Context: Elevated
    I am using Windows 7.
    My computer is an Acer aspire 5538
    Can anyone help with my issue?
     
  2. robes3393

    robes3393

    Joined:
    Jan 25, 2009
    Messages:
    115
    What type of virus protection are you using on your computer?
     
  3. itsallinthecar

    itsallinthecar

    Joined:
    Mar 31, 2010
    Messages:
    1
    I'm getting the same error and I'm running Norton anti-virus...
     
  4. Jack Hackett

    Jack Hackett

    Joined:
    Nov 19, 2006
    Messages:
    1,938
    Have a read of these articles, they may contain the solution you are looking for
    http://social.answers.microsoft.com...s/thread/bb0aeab7-f75c-45b6-a33c-79b886955261

    http://social.answers.microsoft.com...s/thread/6db2a519-0e2a-47cb-a7c1-35260abfb882


    Error code 0x80131700 is usually relevant to the old version of .NET Framework installed on your system. By default, the built-in version of Micorosoft .NET Framework is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1 through the following steps:

    1) Click the Start and type: features in the Search box.
    2) Select "Turn Windows Features on or off " and click Enter.
    3) Find Microsoft .NET Framework 3.5.1 and uncheck the box.
    4) Restart the computer.
    5) Repeat the step 1) to step 2.
    6) Check the box before Microsoft .NET Framework 3.5.1.
    7) Restart the computer.

    Or you can download the Microsoft .NET Framework 3.5.1 package and install it.
     
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