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Troubleshooting XP

Discussion in 'Windows XP' started by DevgruSeal, Feb 26, 2007.

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  1. DevgruSeal

    DevgruSeal Thread Starter

    Joined:
    May 2, 2006
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    I'm helping a friend repair his PC, but I've tried pretty much all I can think of.

    So far I've ran CHKDSK /R /P, the results of which were no errors...

    His description is that it runs a CHKDSK, then tries to boot, but never does. Same goes for Safe Mode, Run Last Good Config. It just freezes on spot.

    It's almost as if it is stuck performing CHKDSK, but never actually completing it. (Aside from the Recovery Console) It completes it, but leaves me at the end message: "Windows has made corrections to the file system."

    "Various data storage numbers ...

    And a single period at the very end, and that's where it freezes.

    He doesn't want me deleting any data on his hard-drive either.

    Any further suggestions I can try?

    Oh, I've also tried testing the memory modules, tested to see if it had sufficient power (Removed the CD ROM power, etc), all checked out fine.

    I was actually considering taking a backup of his entire disk, formatting in NTFS, installing XP again, and transferring any remaining data needed back. I don't have his reinstallation disk, but I do have his serial key. I was wondering if I can use the CD I used for my own XP Home installation, except using his serial key (Since it's located on the case.)

    If that's at all possible, please let me know what steps I should take. Or, even, I could do a 'Repair Install'?
     
  2. sunnyeagle

    sunnyeagle

    Joined:
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    Messages:
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    I would take the hard drive out and put in another computer. Run virus scan on it first and then back it up the data they want to save. When things get so screwed up the best thing to do is reinstall.
    You can use a different XP disk to install, but you will have to call MS to reactivate it.
    The hardest lesson to teach someone is to back up their stuff. I never put anything on my main OS drive that I want to keep. In fact I keep all my important stuff on a portable hard drive. I have almost have all friends doing the same thing.
     
  3. DevgruSeal

    DevgruSeal Thread Starter

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    And MS won't refer me to contact Dell regarding this? x.x Last thing I want to do is go in an endless tech support calling spree/loop
     
  4. sunnyeagle

    sunnyeagle

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    Jan 4, 2007
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    I have bought an OEM XP sp2 disk to do most of the reinstall because I didn't want to waste time updating or make a slipstream disk. I call MS and tell them what I"m doing and go through the same old story. Give the old code off computer, to let them know that it has been paid for.
    Of course they try to give you a hard time and tell you only one copy on one computer. And I explain it to them again.
    In the long run they give you a new unlock code.
     
  5. Papermoon

    Papermoon

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    Nov 5, 2006
    Messages:
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    If your working on a Dell, and have a Dell Windows disk, it will work and you will not need a key. Dell stores the key in the BIOS.
     
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