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Solved Troubleshooting

Discussion in 'Networking' started by Prettylady33, Oct 1, 2015.

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  1. Prettylady33

    Prettylady33 Thread Starter

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    When I go get on my laptop , I think it's a hp alter landing not for sure, it won't connect to the wifi hooking up to the house, and when I go to troubleshoot it it says that the problems are wireless capability is turned of not fixed and a network cable is not properly plugged in or may be broken ? But the wifi works on our phone , tried unplugging and everything, what could I do ? HELP ! Please .
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
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    First Name:
    Wayne
    hp alter landing - do you have the model number
    Most laptops have a wireless switch on/off or FN key

    Check the wireless is switched ON
    theres often a physical switch or a combination of the FN and one of the F keys to toggle the wireless on/off
    often F2 is used - but note , not always - look for a symbol that looks a little like (( i ))

    is the wireless on?

    post back an ipconfig /all
    ------------------------------------------------------------------------

    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. Prettylady33

    Prettylady33 Thread Starter

    Joined:
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    Thank you for your help I'm not used to working on laptops it was the on/off key
     
  4. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    excellent , thanks for letting us know
     
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