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Solved Trying to Do Factory Reset

Discussion in 'Windows 7' started by RileyGreenhalgh, Oct 8, 2016.

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  1. RileyGreenhalgh

    RileyGreenhalgh Thread Starter

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    My Toshiba laptop is currently screwed up, and right now, so I decided to try and factory restore it. Normally when I try to start it up, it brings me to the "Windows Error Recovery" screen. I do the "hold 0" thing and I get brought to the screen to choose an operating system, but when I do it just brings me to the "Windows Error Recovery" screen, rather than a warning screen, which is what I'm told should appear.
     
  2. flavallee

    flavallee Trusted Advisor

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    Messages:
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    First Name:
    Frank
    What's the model name and complete model number of that Toshiba laptop?
    (2 sets of characters separated by a dash comprises the complete model number)

    What country do you live in?

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  3. RileyGreenhalgh

    RileyGreenhalgh Thread Starter

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    Model #: PSC12C-00S00S
    I live in Canada
     
  4. flavallee

    flavallee Trusted Advisor

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    You appear to have a Toshiba Satellite C650 (PSC12C-00S00S) laptop which originally came with Windows 7 Home Premium 64-bit.

    HERE are its detailed specs.

    If you need a factory restore disc kit for that laptop, call 1-800-663-0378.

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  5. RileyGreenhalgh

    RileyGreenhalgh Thread Starter

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    Thanks for the help
     
  6. flavallee

    flavallee Trusted Advisor

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    You're welcome, and good luck. (y)

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