It's an older laptop that I got recently, an HP 540 and it has Win XP SP3 installed.
It will recognize both an ethernet and a wireless connection, but will not actually connect to the internet.
I ran a network diagnostic and got the following message:
"Windows can not connect to the internet using HTTP, HTTPS or FTP"
It then mentions the problem is likely my firewall and I need to check HTTP Port 80, HTTPS Port 443, and FTP Port 21.
I couldn't figure out how to do that, and so I disabled the firewall and tried again. Same exact problem. I booted up the laptop in safe mode. The internet works! I checked through the event logs to see if there were any alerts, and three items came up: "Fips" "intelppm" and "DCOM"
I am basically at a loss now. I don't know how to proceed from here, and if anyone has any ideas I would really appreciate the help.
EDIT: The plot thickens. The internet will only work if I log in as the default administrator in safe mode, if I switch to the main user account (which is also an administrator) it no longer works, even in safe mode.
It will recognize both an ethernet and a wireless connection, but will not actually connect to the internet.
I ran a network diagnostic and got the following message:
"Windows can not connect to the internet using HTTP, HTTPS or FTP"
It then mentions the problem is likely my firewall and I need to check HTTP Port 80, HTTPS Port 443, and FTP Port 21.
I couldn't figure out how to do that, and so I disabled the firewall and tried again. Same exact problem. I booted up the laptop in safe mode. The internet works! I checked through the event logs to see if there were any alerts, and three items came up: "Fips" "intelppm" and "DCOM"
I am basically at a loss now. I don't know how to proceed from here, and if anyone has any ideas I would really appreciate the help.
EDIT: The plot thickens. The internet will only work if I log in as the default administrator in safe mode, if I switch to the main user account (which is also an administrator) it no longer works, even in safe mode.