Trying to install Photoshop and keep getting an error

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Wanderonight

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Nov 18, 2018
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I just wiped my whole computer and I'm trying to reinstall Photoshop but every time I run the installation software I always get an error saying my api-ms-win-crt-heap-l1-1-0.dll is missing. After some quick googling and an attempt to update my laptop, I download the windows 10 universal c runtime update and try to install that but then it says "Only one instance of wusa.exe is allowed to run" even if nothing else is running. What should I do?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4210Y CPU @ 1.50GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 3976 Mb
Graphics Card: Intel(R) HD Graphics Family, 1024 Mb
Hard Drives: C: 101 GB (62 GB Free); D: 3 GB (2 GB Free);
Motherboard: LENOVO, Yoga2
Antivirus: Windows Defender, Enabled and Updated
 
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