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Trying to Recover from Anti Virus Soft

Discussion in 'Virus & Other Malware Removal' started by jessica8090, May 7, 2010.

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  1. jessica8090

    jessica8090 Thread Starter

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    I made a bad mistake and accidentally fell for the Anti Virus Soft fake virus software that actually is a virus itself. I even paid money for it :(

    The computer wouldn't even get into XP when it happened. Luckily my brother has got most of everything back together but there are still remnants of it on here and I am worried it will come back in full force.

    I tried using MalwareBytes Anti-malware and Spybot - Search & Destroy but it only seemed to cure some of the issues. I tried following the directions on this site: http://deletemalware.blogspot.com/2010/01/how-to-remove-antivirus-soft-fake.html, but it hasn't cured everything.(n)

    Now everytime I start the computer, I get a series of error messages saying something to do with a variety of .exe files;
    cnslmain.exe, nerocheck.exe, CliStart.exe, hpcmpmgr.exe, hpztsb10.exe, fwupdate.exe, BJMyPrt.exe, AdobeARM.exe, hpwuschd2.exe

    I would really appreciate any feedback :eek:
     
  2. jessica8090

    jessica8090 Thread Starter

    Joined:
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    I should also add:

    - It says each of the listed .exe files "has encountered a problem and needs to close" everytime at start up

    Also at start up, the red "X" updates balloon says:
    - Automatic updates turned off
    - Antispyware Soft might be out of date


    Hope that helps :)
     
  3. jessica8090

    jessica8090 Thread Starter

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    Sorry not sure if anyone had a chance to look this over, if you have let me know ;)
     
  4. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
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    First Name:
    Derek
    Delete any existing version of ComboFix you have sitting on your desktop
    Please read and follow all these instructions very carefully

    Download ComboFix from Here to your Desktop.

    **Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
    --------------------------------------------------------------------
    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    • Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
    • Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re enable the protection again after combofix has finished
    --------------------------------------------------------------------
    2. Close any open browsers and any other programs you might have running
    Double click on combofix.exe & follow the prompts.​
    If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
    Please select yes & let it download the files it needs to do this
    When finished, it will produce a report for you.
    Please post the "C:\ComboFix.txt" for further review


    ****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read HERE why we disable autoruns

    Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.
     
  5. jessica8090

    jessica8090 Thread Starter

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    Thanks for helping with this, here is the report:

     
  6. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    First Name:
    Derek
    Download the attached CFScript.txt and save it to your desktop ( click on the link underneath this post & if you are using internet explorer when the "File download" pop up comes press SAVE and choose desktop in the list of selections in that window & press save)

    Disable any antivirus/antimalware/firewall realtime protection or script blocking in the same way you did previously before running combofix & remember to re-enable it when it has finished

    Close any open browsers
    Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.



    [​IMG]



    This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply .


    Note: these instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system and will not fix your problem. If you have a similar problem start your own topic in the malware fixing forum
     

    Attached Files:

  7. jessica8090

    jessica8090 Thread Starter

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    Thanks, did everything as instructed, here is the new log:

     
  8. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    First Name:
    Derek
    next we need to restore some files that combofix mistakenly deleted whilst cleaninmg

    download the attached zip file

    unzip it to desktop & then double click the bat file created

    when that has been done, let us know how it is and if you are havinmg any more problems
     

    Attached Files:

  9. jessica8090

    jessica8090 Thread Starter

    Joined:
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    Hi dvk01,

    Did as instructed, computer seems to be working a lot better now... nothing seems wrong at all..

    Thank you very much for your help :)
     
  10. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,451
    First Name:
    Derek
    *Follow these steps to uninstall Combofix and the other tools it downloaded to remove the malware*
    * Click START then RUN
    * Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the /U, it needs to be there.
    [​IMG]

    This will also purge the restore folder and clear any malware that has been put in there. Now Empty Recycle bin on desktop Then reboot.

    go here http://www.thespykiller.co.uk/index.php?page=3 for info on how to tighten your security settings and how to help prevent future attacks.

    and scan here http://secunia.com/software_inspector/ for out of date & vulnerable common applications on your computer and update whatever it suggests

    Then pay an urgent visit to windows update & make sure you are fully updated, that will help to plug the security holes that let these pests on in the first place
     
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