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Trying to remove spyware, need help w/ HT log please

Discussion in 'Virus & Other Malware Removal' started by soclear, Sep 6, 2004.

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  1. soclear

    soclear Thread Starter

    Joined:
    Sep 6, 2004
    Messages:
    5
    Hi--

    My browser is generating popups. I ran Ad-Aware and Spybot in safe mode, but they didn't fix the problem. Can anyone help me with my HT log file?

    Thank you very much.


    Logfile of HijackThis v1.98.2
    Scan saved at 11:28:29 AM, on 9/6/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Cobian Backup 5\cbs.exe
    C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\SOUNDMAN.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Ad Muncher\AdMunch.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\WINNT\system32\S3tray2.exe
    C:\Program Files\Cobian Backup 5\cobui.exe
    C:\Program Files\Web_Rebates\WebRebates0.exe
    C:\Program Files\CashBack\bin\cashback.exe
    C:\Program Files\NaviSearch\bin\nls.exe
    C:\WINNT\system32\RunDLL32.exe
    C:\Program Files\Web_Rebates\WebRebates1.exe
    C:\Documents and Settings\Administrator\Desktop\HijackThis\HijackThis.exe

    R3 - URLSearchHook: (no name) - {20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - C:\Program Files\TV Media\TvmBho.dll (file missing)
    O2 - BHO: LocalNRDObj Class - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINNT\localNRD.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53C330D6-A4AB-419B-B45D-FD4411C1FEF4} - (no file)
    O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINNT\system32\nvms.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINNT\system32\mscb.dll
    O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINNT\system32\msbe.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [Ad Muncher] C:\Program Files\Ad Muncher\AdMunch.exe /bt
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
    O4 - HKLM\..\Run: [Cobian Backup Interface 5] "C:\Program Files\Cobian Backup 5\cobui.exe" /SERVICE
    O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
    O4 - HKLM\..\Run: [VBouncer] C:\PROGRA~1\VBouncer\VirtualBouncer.exe
    O4 - HKLM\..\Run: [CashBack] C:\Program Files\CashBack\bin\cashback.exe
    O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
    O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINNT\system32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
    O15 - Trusted Zone: *.usf.edu
    O16 - DPF: {214488FB-DAC3-43AD-BC93-D05BD5DF237D} (InmxInstHelper Class) - http://www.informaxinc.com/include/InmxInstHlpn.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe
    O16 - DPF: {F51FF5AB-C49F-4D4F-AA46-315D2D55F3A0} - http://www.eisoftwareapps.com/BMApp/install.cab
     
  2. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Hello soclear. Welcome to the TSG

    While I'm checking your log: You need to put your HijackThis in a
    permanent folder. Create a Folder like C:\HJT. Cut / paste the HijackThis.exe you have now.
     
  3. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    I suggest you do this:

    Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

    R3 - URLSearchHook: (no name) - {20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - C:\Program Files\TV Media\TvmBho.dll (file missing)
    O2 - BHO: LocalNRDObj Class - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINNT\localNRD.dll
    O2 - BHO: (no name) - {53C330D6-A4AB-419B-B45D-FD4411C1FEF4} - (no file)
    O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINNT\system32\nvms.dll
    O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINNT\system32\mscb.dll
    O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINNT\system32\msbe.dll
    O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
    O4 - HKLM\..\Run: [VBouncer] C:\PROGRA~1\VBouncer\VirtualBouncer.exe
    O4 - HKLM\..\Run: [CashBack] C:\Program Files\CashBack\bin\cashback.exe
    O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
    O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
    O16 - DPF: {214488FB-DAC3-43AD-BC93-D05BD5DF237D} (InmxInstHelper Class) - http://www.informaxinc.com/include/InmxInstHlpn.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe

    Did you set this in your Trusted Zone? O15 - Trusted Zone: *.usf.edu
    If NOT, let HijackThis fix also.

    Restart in safe mode:
    shut down Windows, and then turn off the power.
    Wait 30 seconds, and then turn the computer on.
    When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. The Windows 2000 Advanced Options Menu appears.
    Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default. (If it is not selected, use the arrow keys to select it.)
    Press Enter. The computer then begins to start in Safe mode. This can take a few minutes.

    Show Hidden files.

    Double-click My Computer.
    Click the Tools menu, and then click Folder Options.
    Click the View tab.
    Clear "Hide file extensions for known file types."
    Under the "Hidden files" folder, select "Show hidden files and folders."
    Clear "Hide protected operating system files."
    Click Apply, and then click OK.

    While in Safe Mode, Delete these FILES only if present.

    C:\WINNT\localNRD.dll
    C:\WINNT\system32\nvms.dll
    C:\WINNT\system32\mscb.dll
    C:\WINNT\system32\msbe.dll


    Go to Add/Remove Programs and remove these folders.

    C:\Program Files\TV Media
    C:\Program Files\Web_Rebates
    C:\PROGRA~1\VBouncer
    C:\Program Files\CashBack

    Empty these folders:
    C:\Documents and Settings\all profiles\local settings\temp
    c:\temp
    c:\windows\temp

    Empty your Temporary Internet Files and history in Internet Options.

    Empty Recycle Bin

    Reboot normal

    Post a new HijackThis log
     
  4. soclear

    soclear Thread Starter

    Joined:
    Sep 6, 2004
    Messages:
    5
    I did all of this except the following:

    Go to Add/Remove Programs and remove these folders.
    C:\Program Files\TV Media
    C:\Program Files\Web_Rebates
    C:\PROGRA~1\VBouncer
    C:\Program Files\CashBack

    All I could find were Web_Rebates and CashBack, and they could only be accessed and deleted from My Computer, so I deleted them from there.

    Empty these folders:
    C:\Documents and Settings\all profiles\local settings\temp
    c:\temp
    c:\windows\temp

    There was only a C:\temp, so I emptied that.

    Empty Recycle Bin

    I didn't empty the Recycle Bin, just in case I wasn't really supposed to delete the folders above.


    Logfile of HijackThis v1.98.2
    Scan saved at 2:51:23 PM, on 9/6/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Cobian Backup 5\cbs.exe
    C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\SOUNDMAN.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\WINNT\system32\S3tray2.exe
    C:\Program Files\Cobian Backup 5\cobui.exe
    C:\WINNT\system32\RunDLL32.exe
    C:\Program Files\HijackThis\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [Ad Muncher] C:\Program Files\Ad Muncher\AdMunch.exe /bt
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
    O4 - HKLM\..\Run: [Cobian Backup Interface 5] "C:\Program Files\Cobian Backup 5\cobui.exe" /SERVICE
    O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
    O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINNT\system32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O16 - DPF: {F51FF5AB-C49F-4D4F-AA46-315D2D55F3A0} - http://www.eisoftwareapps.com/BMApp/install.cab
     
  5. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    I suggest you do this:

    Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

    O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"

    Yes empty.

    Reboot:
    Post new HJT log
     
  6. soclear

    soclear Thread Starter

    Joined:
    Sep 6, 2004
    Messages:
    5
    Logfile of HijackThis v1.98.2
    Scan saved at 3:44:55 PM, on 9/6/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Cobian Backup 5\cbs.exe
    C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\SOUNDMAN.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Ad Muncher\AdMunch.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\WINNT\system32\S3tray2.exe
    C:\Program Files\Cobian Backup 5\cobui.exe
    C:\WINNT\system32\RunDLL32.exe
    C:\Program Files\HijackThis\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [Ad Muncher] C:\Program Files\Ad Muncher\AdMunch.exe /bt
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
    O4 - HKLM\..\Run: [Cobian Backup Interface 5] "C:\Program Files\Cobian Backup 5\cobui.exe" /SERVICE
    O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINNT\system32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O16 - DPF: {F51FF5AB-C49F-4D4F-AA46-315D2D55F3A0} - http://www.eisoftwareapps.com/BMApp/install.cab
     
  7. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    One last thing to do:

    Open Spybot and click mode on the toolbar, then advanced mode. Click immunize in the left pane, then immunize again, this time from above with the green + beside it. Click the link bellow for SpywareBlaster, download, install and update. Check for updates weekly. Still in Spybot, click tools in the left pane, then click IE tweaks and at least lock the HOSTS file. Then download and install IESpyads.

    That will give you an added layer of protection against unwanted parasites.

    Good job (y)
     
  8. soclear

    soclear Thread Starter

    Joined:
    Sep 6, 2004
    Messages:
    5
    Thank you very much! Have sent my donation.
     
  9. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    You're more then welcome :))
     
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