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Trying to rid computer of all spyware/p.ups HijackThis log enclosed

Discussion in 'Virus & Other Malware Removal' started by Shavonne, Feb 4, 2005.

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  1. Shavonne

    Shavonne Thread Starter

    Joined:
    Apr 1, 2004
    Messages:
    58
    Hi, I'm attempting to remove all of the spyware and pop ups and junk from my mother's computer...I'm surprised I even made it to a web page finally!! She has HijackThis, Spyware Balster, and Ad-Aware, but even after deleting these junk pages and "trusted site" junk pages from HijackThis, when I open IE, they come right back. Any help would be greatly appreciated!!

    Logfile of HijackThis v1.97.7
    Scan saved at 1:52:07 PM, on 2/4/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\system32\apion.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\services\msxmidi.exe
    C:\WINDOWS\system32\atiptaxx.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Compaq\EAB\EabServr.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.EXE
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Pop Up Stopper and Ad Killer\pusak.exe
    C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\AdStatus Service\AdStatServ.exe
    C:\temp\salm.exe
    C:\temp\CXTPLS~1.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\AdStatus Service\AdStatKeep.exe
    C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe
    C:\Program Files\America Online 9.0b\aoltray.exe
    C:\Program Files\Lexmark X125\LEX125SU.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\WINDOWS\system32\nettz.exe
    C:\Program Files\AOL COMPANION\COMPANION.EXE
    C:\WINDOWS\system32\cmd.exe
    C:\WINDOWS\explorer.exe
    C:\Documents and Settings\CONSTANCE THOMAS\Desktop\HijackThis.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\wscript.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = wmplayer.exe
    F1 - win.ini: run=C:\WINDOWS\system32\services\msxmidi.exe
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {33DD4EE4-280C-DD28-547F-F0D83A0E2B1C} - C:\WINDOWS\system32\addkx.dll
    O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll (file missing)
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\Compaq\EAB\EabServr.exe /Start
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [Cpqset] c:\compaq\cpqsetup\cpqset.exe
    O4 - HKLM\..\Run: [LMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.EXE
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [sureshotpopupkiller] "C:\Program Files\Pop Up Stopper and Ad Killer\pusak.exe" -minimized
    O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AdStatus Service] C:\Program Files\AdStatus Service\AdStatServ.exe
    O4 - HKLM\..\Run: [nettz.exe] C:\WINDOWS\system32\nettz.exe
    O4 - HKLM\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [32s-] C:\WINDOWS\32s-.exe
    O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
    O4 - HKCU\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0b\aoltray.exe
    O4 - Global Startup: Lexmark X125 Settings Utility.lnk = C:\Program Files\Lexmark X125\LEX125SU.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: Yahoo! Login (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: AOL Toolbar (HKLM)
    O9 - Extra 'Tools' menuitem: AOL Toolbar (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O9 - Extra button: Advisor (HKCU)
    O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
    O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O12 - Plugin for .wmv: C:\Program Files\Compaq\Netscape Custom NA XP\PLUGINS\npdsplay.dll
    O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
    O15 - Trusted Zone: *.05p.com
    O15 - Trusted Zone: *.awmdabest.com
    O15 - Trusted Zone: *.blazefind.com
    O15 - Trusted Zone: *.clickspring.net
    O15 - Trusted Zone: *.flingstone.com
    O15 - Trusted Zone: *.frame.crazywinnings.com
    O15 - Trusted Zone: *.mt-download.com
    O15 - Trusted Zone: *.my-internet.info
    O15 - Trusted Zone: *.scoobidoo.com
    O15 - Trusted Zone: *.searchbarcash.com
    O15 - Trusted Zone: *.searchmiracle.com
    O15 - Trusted Zone: *.slotch.com
    O15 - Trusted Zone: *.static.topconverting.com
    O15 - Trusted Zone: *.xxxtoolbar.com
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/ClickYesToContinue/ie/Bridge-c139.cab
    O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/6babfaea/enter.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs5b.instantservice.com/jars/customerxsigned33.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Welcome to TSG :)

    That version of Hijack This is out of date. Get the latest version here: http://www.majorgeeks.com/download3155.html

    Also, make sure it's downloaded to a permanent folder of your creation, either on the hard drive or in My Documents.
     
  3. Shavonne

    Shavonne Thread Starter

    Joined:
    Apr 1, 2004
    Messages:
    58
    Logfile of HijackThis v1.99.0
    Scan saved at 6:09:12 PM, on 2/4/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\system32\apion.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\services\msxmidi.exe
    C:\WINDOWS\system32\atiptaxx.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Compaq\EAB\EabServr.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.EXE
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Pop Up Stopper and Ad Killer\pusak.exe
    C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\AdStatus Service\AdStatServ.exe
    C:\WINDOWS\system32\nettz.exe
    C:\Program Files\AdStatus Service\AdStatKeep.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe
    C:\Program Files\America Online 9.0b\aoltray.exe
    C:\Program Files\Lexmark X125\LEX125SU.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\AOL COMPANION\COMPANION.EXE
    C:\Program Files\America Online 9.0b\waol.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\America Online 9.0b\shellmon.exe
    C:\Program Files\Common Files\Aol\aoltpspd.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\nzdji.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2&b=encry1
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
    R3 - Default URLSearchHook is missing
    F3 - REG:win.ini: run=C:\WINDOWS\system32\services\msxmidi.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {33DD4EE4-280C-DD28-547F-F0D83A0E2B1C} - C:\WINDOWS\system32\addkx.dll
    O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll (file missing)
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\Compaq\EAB\EabServr.exe /Start
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [Cpqset] c:\compaq\cpqsetup\cpqset.exe
    O4 - HKLM\..\Run: [LMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.EXE
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [sureshotpopupkiller] "C:\Program Files\Pop Up Stopper and Ad Killer\pusak.exe" -minimized
    O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AdStatus Service] C:\Program Files\AdStatus Service\AdStatServ.exe
    O4 - HKLM\..\Run: [nettz.exe] C:\WINDOWS\system32\nettz.exe
    O4 - HKLM\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [32s-] C:\WINDOWS\32s-.exe
    O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
    O4 - HKCU\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0b\aoltray.exe
    O4 - Global Startup: Lexmark X125 Settings Utility.lnk = C:\Program Files\Lexmark X125\LEX125SU.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\System32\c_10230.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Advisor - {D09AADDE-64A2-4205-B647-9C1FD62A5FC7} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (HKCU)
    O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
    O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O12 - Plugin for .wmv: C:\Program Files\Compaq\Netscape Custom NA XP\PLUGINS\npdsplay.dll
    O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
    O15 - Trusted Zone: *.frame.crazywinnings.com
    O15 - Trusted Zone: *.static.topconverting.com
    O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
    O15 - Trusted Zone: *.static.topconverting.com (HKLM)
    O15 - Trusted IP range: 206.161.125.149
    O15 - Trusted IP range: 206.161.125.149 (HKLM)
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/ClickYesToContinue/ie/Bridge-c139.cab
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs5b.instantservice.com/jars/customerxsigned33.cab
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab
    O21 - SSODL: System - {ABFDCFD0-2BE0-40AF-9E5D-BFF255592BB0} - C:\WINDOWS\system32\system32.dll
    O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    O23 - Service: AOL Spyware Protection Service - Unknown - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Compaq Advisor - NeoPlanet - C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)
    O23 - Service: Workstation NetLogon Service - Unknown - C:\WINDOWS\system32\apion.exe
     
  4. Shavonne

    Shavonne Thread Starter

    Joined:
    Apr 1, 2004
    Messages:
    58
    Can anyone please help with my log? Thank you so much
     
  5. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Please rescan with Hijack This and post a fresh log.

    After you post the next Hijack This log, it is very important that you not restart your computer or attempt to do anything to remove this until I have posted the removal directions because the files and the entries in HJT will change and we will have to start all over again. It would be best that you do nothing at all with the computer until you get the directions.
     
  6. Shavonne

    Shavonne Thread Starter

    Joined:
    Apr 1, 2004
    Messages:
    58
    Thank you!!

    Logfile of HijackThis v1.99.0
    Scan saved at 8:32:18 PM, on 2/5/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\system32\apion.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\services\msxmidi.exe
    C:\WINDOWS\system32\atiptaxx.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Compaq\EAB\EabServr.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.EXE
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Pop Up Stopper and Ad Killer\pusak.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\AdStatus Service\AdStatServ.exe
    C:\WINDOWS\system32\nettz.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\AdStatus Service\AdStatKeep.exe
    C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe
    C:\Program Files\America Online 9.0b\aoltray.exe
    C:\Program Files\Lexmark X125\LEX125SU.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\AOL COMPANION\COMPANION.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768
    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2&b=encry1
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
    R3 - Default URLSearchHook is missing
    F3 - REG:win.ini: run=C:\WINDOWS\system32\services\msxmidi.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {D82288C4-27D9-EACA-FB1E-9D7DB067AC72} - C:\WINDOWS\syspu.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll (file missing)
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\Compaq\EAB\EabServr.exe /Start
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [Cpqset] c:\compaq\cpqsetup\cpqset.exe
    O4 - HKLM\..\Run: [LMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.EXE
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [sureshotpopupkiller] "C:\Program Files\Pop Up Stopper and Ad Killer\pusak.exe" -minimized
    O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AdStatus Service] C:\Program Files\AdStatus Service\AdStatServ.exe
    O4 - HKLM\..\Run: [nettz.exe] C:\WINDOWS\system32\nettz.exe
    O4 - HKLM\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [32s-] C:\WINDOWS\32s-.exe
    O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
    O4 - HKCU\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0b\aoltray.exe
    O4 - Global Startup: Lexmark X125 Settings Utility.lnk = C:\Program Files\Lexmark X125\LEX125SU.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\System32\c_10230.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Advisor - {D09AADDE-64A2-4205-B647-9C1FD62A5FC7} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (HKCU)
    O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
    O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O12 - Plugin for .wmv: C:\Program Files\Compaq\Netscape Custom NA XP\PLUGINS\npdsplay.dll
    O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
    O15 - Trusted Zone: *.frame.crazywinnings.com
    O15 - Trusted Zone: *.static.topconverting.com
    O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
    O15 - Trusted Zone: *.static.topconverting.com (HKLM)
    O15 - Trusted IP range: 206.161.125.149
    O15 - Trusted IP range: 206.161.125.149 (HKLM)
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/ClickYesToContinue/ie/Bridge-c139.cab
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs5b.instantservice.com/jars/customerxsigned33.cab
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab
    O21 - SSODL: System - {ABFDCFD0-2BE0-40AF-9E5D-BFF255592BB0} - C:\WINDOWS\system32\system32.dll
    O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    O23 - Service: AOL Spyware Protection Service - Unknown - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Compaq Advisor - NeoPlanet - C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)
    O23 - Service: Workstation NetLogon Service - Unknown - C:\WINDOWS\system32\apion.exe
     
  7. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    First Click here to download cwsserviceremove.zip and unzip it to your desktop and have it ready to run later.
    ___________________________________________________________________________

    Click here to download CWShredder. Do Not run it yet. Download it to the desktop and have it ready to run later.

    ____________________________________________________________________

    Click here to download AboutBuster created by Rubber Ducky.

    Unzip AboutBuster to the Desktop then click the "Update Button" then click "Check for Update" and download the updates and then click "Exit" because I don't want you to run it yet. Just get the updates so it is ready to run later in safe mode.
    _____________________________________________________________________

    Now go ahead and set your computer to show hidden files like so:

    Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
    Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"
    ______________________________________________________________________

    Sign off the internet and remain offline until this procedure is complete. Unplug your modem or disconnect the cable or phone line. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.
    ______________________________________________________________________


    Click Start > Run > and type in:

    services.msc

    Click OK.

    In the services window find Workstation NetLogon Service.
    Rightclick and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. Exit the Services utility.
    ______________________________________________________________________

    Restart to safe mode.

    How to start your computer in safe mode


    Perform the following steps in safe mode:

    ____________________________________________________________________


    Double click on the cwsserviceremove.reg file you downloaded at the beginning to enter into the registry. Answer yes when asked to have it's contents added to the registry.
    ____________________________________________________________________

    Go to Start > Run and type Hijackthis. Press enter to start HijackThis. DO NOT OPEN ANYTHING ELSE!

    Put a check by these entries in Hijack This and click the "Fix Checked" button:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768

    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mwqiu.dll/sp.html#44768

    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2&b=encry1

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe

    R3 - Default URLSearchHook is missing

    F3 - REG:win.ini: run=C:\WINDOWS\system32\services\msxmidi.exe

    O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)

    O2 - BHO: (no name) - {D82288C4-27D9-EACA-FB1E-9D7DB067AC72} - C:\WINDOWS\syspu.dll

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [AdStatus Service] C:\Program Files\AdStatus Service\AdStatServ.exe

    O4 - HKLM\..\Run: [nettz.exe] C:\WINDOWS\system32\nettz.exe

    O4 - HKLM\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe

    O4 - HKCU\..\Run: [32s-] C:\WINDOWS\32s-.exe

    O4 - HKCU\..\Run: [xpsystem] C:\WINDOWS\system32\services\msxmidi.exe

    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/ClickYesToContinue/ie/Bridge-c139.cab

    O21 - SSODL: System - {ABFDCFD0-2BE0-40AF-9E5D-BFF255592BB0} - C:\WINDOWS\system32\system32.dll

    O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)

    Find and delete these files:

    C:\WINDOWS\32s-.exe
    C:\WINDOWS\system32\nettz.exe
    C:\WINDOWS\system32\system32.dll
    C:\WINDOWS\system32\apion.exe

    Delete these folders:

    C:\Program Files\AdStatus Service
    C:\WINDOWS\system32\services

    Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Next navigate to the C:\Documents and Settings\Administrator (Repeat for all user names)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

    ________________________________________________________________________

    Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.
    _______________________________________________________________________

    Finally, run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do it's thing.
    _______________________________________________________________________

    Boot back into Windows now.


    Download DelDomains.inf from here:

    http://www.mvps.org/winhelp2002/DelDomains.inf

    Rightclick DelDomains.inf and choose install.



    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
    Restart your computer.



    Go here and do an online virus scan.

    Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.



    This hijacker is known to alter or delete certain files so check this out please:

    Download the Hoster from here . UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.

    If you have Spybot S&D installed you will also need to replace one file.
    Go here and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

    Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.
    Find shell.dll and right click on it. Choose Copy from the menu.
    Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.


    control.exe may have been deleted.
    See if control.exe is present in C:\windows\system32

    If control.exe isn't there, go here, and download control.exe per the instructions at the site.

    IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! If they have been changed, reset your active x security settings in IE as recommended here.



    When you are sure you are clean turn System Restore back on and create a restore point.

    To create a restore point:

    Single-click Start and point to All Programs.
    Mouse over Accessories, then System Tools, and select System Restore.
    In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
    Type a description for your new restore point. Something like "After trojan/spyware cleanup". Click Create and you're done.
     
  8. crushbone

    crushbone

    Joined:
    Aug 5, 2004
    Messages:
    1,137
  9. Shavonne

    Shavonne Thread Starter

    Joined:
    Apr 1, 2004
    Messages:
    58
    I finally finished doing everything you said and everything is looking and running so much better. I also ran a scan with Norton's to make sure all was gone, but 7 infected files remain. I'm still trying to get rid of those, but as far as the home page hijacking, etc, it's all gone. I appreciate your help so, so much! Thank you!
     
  10. crushbone

    crushbone

    Joined:
    Aug 5, 2004
    Messages:
    1,137
    Please post a fresh HijackThis log back on this thread so we can make sure that it is clean.

    Thank you! :D
     
  11. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706

    Did they quarantine? Or say uncleanable?
     
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