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TSG Success Rate -- Revisited

Discussion in 'Site Help, Feedback, & Announcements' started by oscar51, Feb 9, 2003.

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  1. oscar51

    oscar51 Thread Starter

    Joined:
    Nov 13, 1999
    Messages:
    521
    Last year in February I reported on what I called the TSG Success Rate, i.e., the percentage of threads in each help forum that were successfully resolved. This year I took another look at success rate using a method similar to last year's but based on a much larger sampling of threads. Here are the results.
    Code:
                              Success rate
                          This year | Last year
      Forum:                        |
    Business Applications   60.0%   |  41.9%
    Games                   35.7%   |   ---
    All Other Software      45.5%   |  45.2%
    Hardware                44.5%   |  40.6%
    Development             67.4%   |  43.7%
    Windows 95/98/Me        47.8%   |  53.1%
    Windows NT/2000/XP      44.8%   |  25.0%
    UNIX/Linux              52.9%   |  42.8%
    DOS/Mac/PDA/Other       50.0%   |  25.0%
    Web & Email             47.1%   |  40.6%
    Networking              38.6%   |  43.7%
    Security                50.9%   |  62.5%
                            --------|-------
    Overall:                46.7%   |  45.3%
    An explanation on how these numbers were obtained and a discussion of other relevant data can be found in http://www.oscar51.net/tsg/tsgrpt6.html.
     
  2. angelize56

    angelize56 Always remembered in our hearts

    Joined:
    Apr 17, 2002
    Messages:
    82,163
    I wonder why the decreased rates in windows 95/98/ME, Networking and Security? But great increases in other areas! Applaud applaud to the techies!! Good going! Especially in Development and Windows NT/2000/XP. :)

    So what is the margin of error possible here Oscar?

    It's so cool what you do. Take care. angel :)

    P.S.-Time for another breakdown of where some members (me, Candy, Davey, TechGuy, etc.) posted! That was fun the last one you did! :D
     
  3. angelize56

    angelize56 Always remembered in our hearts

    Joined:
    Apr 17, 2002
    Messages:
    82,163
    Oscar: I answered my own questions after reading the page you posted the addy to! :) Good job! angel :)
     
  4. oscar51

    oscar51 Thread Starter

    Joined:
    Nov 13, 1999
    Messages:
    521
    Here you go, Resident Angel. I'd have had this sooner except someone changed the output of the TSG search function from .php files to .html files and I had to fiddle with strange line endings again. And it's now 2003 so that threw me for awhile. Anyway... December was a slow month; what happened?
    Code:
    angelize56: 8708 posts since 04-18-2002
    
     Posts    %    Forum Name
         0     0.  Business Applications
         2  0.022  Games
        25  0.287  All Other Software
        25  0.287  Hardware
        37  0.424  Development
       151  1.734  Windows 95/98/Me
         6  0.068  Windows NT/2000/XP
         0     0.  UNIX/Linux
         2  0.022  DOS/Mac/PDA/Other
        47  0.539  Web & Email
         0     0.  Networking
        92  1.056  Security
      8133  93.39  Random Discussion
         3  0.034  Reviews
       178  2.044  Site Comments & Suggestions
         7  0.080  Tips & Tricks
     -----  -----------
      8708  Total posts
    
     Posts  Mon  Year
         0  Jan  2002
         0  Feb  2002
         0  Mar  2002
        34  Apr  2002
       189  May  2002
       158  Jun  2002
       527  Jul  2002
      1345  Aug  2002
      1281  Sep  2002
      1368  Oct  2002
      1354  Nov  2002
       812  Dec  2002
      1035  Jan  2003
       605  Feb  2003
     -----  ---------
      8708  Total posts
    
     Posts  Day
      1325  Sun
      1108  Mon
      1140  Tue
      1290  Wed
      1403  Thu
      1212  Fri
      1230  Sat
     -----  -----
      8708  Total posts
    
     Posts  Local time
       717  0000 to 0100
       560  0100 to 0200
       527  0200 to 0300
       344  0300 to 0400
       224  0400 to 0500
       159  0500 to 0600
       155  0600 to 0700
        98  0700 to 0800
        69  0800 to 0900
       312  0900 to 1000
       292  1000 to 1100
       272  1100 to 1200
       220  1200 to 1300
       268  1300 to 1400
       382  1400 to 1500
       386  1500 to 1600
       463  1600 to 1700
       607  1700 to 1800
       476  1800 to 1900
       474  1900 to 2000
       409  2000 to 2100
       369  2100 to 2200
       391  2200 to 2300
       534  2300 to 2400
     -----  ------------
      8708  Total posts
     
  5. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    Nothing ever gets solved in Random.....;)

    THX Oscar.....interseting
     
  6. anlore2001

    anlore2001

    Joined:
    Sep 6, 2001
    Messages:
    7,131
    First Name:
    Andrew
    Oscar, Would you mind doing me like you did Angel, I'm curious how it looks. Thanks.
     
  7. oscar51

    oscar51 Thread Starter

    Joined:
    Nov 13, 1999
    Messages:
    521
    OK. Looks like this...
    Code:
    anlore2001: 849 posts since 09-06-2001
    
     Posts    %    Forum Name
         4  0.471  Business Applications
         0     0.  Games
         4  0.471  All Other Software
        72  8.480  Hardware
         0     0.  Development
        49  5.771  Windows 95/98/Me
        16  1.884  Windows NT/2000/XP
         0     0.  UNIX/Linux
         8  0.942  DOS/Mac/PDA/Other
         9  1.060  Web & Email
         5  0.588  Networking
         7  0.824  Security
       650  76.56  Random Discussion
         2  0.235  Reviews
        17  2.002  Site Comments & Suggestions
         6  0.706  Tips & Tricks
     -----  -----------
       849  Total posts
    
     Posts  Mon  Year
        16  Sep  2001
         0  Oct  2001
         5  Nov  2001
         0  Dec  2001
        11  Jan  2002
        18  Feb  2002
        91  Mar  2002
        60  Apr  2002
        52  May  2002
        24  Jun  2002
         6  Jul  2002
        17  Aug  2002
        26  Sep  2002
        14  Oct  2002
         9  Nov  2002
       165  Dec  2002
       197  Jan  2003
       138  Feb  2003 (as of today)
     -----  ---------
       849  Total posts
    
     Posts  Day
       132  Sun
       190  Mon
        87  Tue
       102  Wed
       103  Thu
       121  Fri
       114  Sat
     -----  -----
       849  Total posts
    
     Posts  Local time
        50  0000 to 0100
        52  0100 to 0200
        49  0200 to 0300
        32  0300 to 0400
        55  0400 to 0500
        45  0500 to 0600
        28  0600 to 0700
         9  0700 to 0800
        12  0800 to 0900
        17  0900 to 1000
        25  1000 to 1100
        11  1100 to 1200
         9  1200 to 1300
        11  1300 to 1400
        16  1400 to 1500
        42  1500 to 1600
        42  1600 to 1700
        45  1700 to 1800
        33  1800 to 1900
        47  1900 to 2000
        63  2000 to 2100
        65  2100 to 2200
        62  2200 to 2300
        29  2300 to 2400
     -----  ------------
       849  Total posts
    P.S.: If your posts per hour local time do not look quite right, I may not have gotten your time zone adjustment correct. If not, just slide the numbers up or down as appropriate.
     
  8. anlore2001

    anlore2001

    Joined:
    Sep 6, 2001
    Messages:
    7,131
    First Name:
    Andrew
    Thank you very much Oscar.
     
  9. Davey7549

    Davey7549

    Joined:
    Feb 28, 2001
    Messages:
    11,584
    Oscar
    You will never cease to amaze me with your statistical analysis! Your work is greatly appreciated by many at TSG!

    One intangible that I believe is affecting the success percentage at TSG is Guests ability to review other peoples posts and find their solutions there rather than posting. Following this line of thought the problem complexity increases over time which in my opinion has. Problems have in many cases become more specific to third party applications and\or how they have affected Windows. Through normal evolution and maturation an existing OS will become more stable.

    Dave
     
  10. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
    Oscar

    Thanks for this new thread. I see the forum I sit in 90% of the time I come here, Software, has stayed the same. The thing is, though, that had a split thru the year, the one called Games.

    But, then I see Games scored nothing, so I assume you grouped them both together.

    I'm curius as to what mine would be. I think a good percentage is Software, but I wonder what the others are?? Can you do mine?
    Thanks

    Wonder what you're gonna do next :)

    eddie
     
  11. wedor

    wedor

    Joined:
    Nov 7, 1999
    Messages:
    4,504
    Are the success rates dependant on the threads being marked "solved"? I would think a large number of people never post back to indicate a solved problem even it it was solved, they just fade away...
     
  12. RandyG

    RandyG

    Joined:
    Jun 26, 2000
    Messages:
    7,762
    No wedor, they are not dependant. Read what Oscar did, and he explains how he determined what was in the Solved category.


    LOL, Oscar, you should start charging us!! i wanna know my score too, just cause it's a neat thing. I know how you do it, but since you have Excel setup to do this, it would be easier for you to do it, then for me to troll through it all.:D ;)
     
  13. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706

    oh, aren't you glad you asked :D :D
     
  14. oscar51

    oscar51 Thread Starter

    Joined:
    Nov 13, 1999
    Messages:
    521
    Here's two birds with one post, :) eddie followed by randy, with a few notes.

    1. For those TSG members with more than 1000 or so posts, your percentages are not going to change much with time. (See RandyG's below for an example.) So maybe you could jot them down for future reference.

    2. Be aware that my number for total posts is the number of 'hits' in the TSG search function and usually will not be equal to the number given in your profile.

    3. I know Mike has zero time for this sort of thing, but I still think it would be neat to have a simple 'percent per forum' bar chart in each user's profile.
    Code:
    eddie5659: 8805 posts since 03-19-2001
    
     Posts    %    Forum Name
        98  1.113  Business Applications
       128  1.453  Games
      3921  44.53  All Other Software
       134  1.521  Hardware
       129  1.465  Development
       771  8.756  Windows 95/98/Me
       514  5.837  Windows NT/2000/XP
       121  1.374  UNIX/Linux
       111  1.260  DOS/Mac/PDA/Other
      1488  16.89  Web & Email
        34  0.386  Networking
       299  3.395  Security
       892  10.13  Random Discussion
        10  0.113  Reviews
       117  1.328  Site Comments & Suggestions
        34  0.386  Tips & Tricks
         2  0.022  Archive: Windows 95/98/Me
         2  0.022  Archive: Web & Email
     -----  -----------
      8805  Total posts
    
     Posts  Mon  Year
        26  Mar  2001
       101  Apr  2001
       209  May  2001
       300  Jun  2001
       298  Jul  2001
       461  Aug  2001
       272  Sep  2001
       522  Oct  2001
       575  Nov  2001
       623  Dec  2001
       500  Jan  2002
       527  Feb  2002
       435  Mar  2002
       374  Apr  2002
       390  May  2002
       466  Jun  2002
       394  Jul  2002
       380  Aug  2002
       529  Sep  2002
       356  Oct  2002
       292  Nov  2002
       291  Dec  2002
       418  Jan  2003
        66  Feb  2003
     -----  ---------
      8805  Total posts
    
     Posts  Day
      1684  Sun
      1342  Mon
      1324  Tue
      1254  Wed
       943  Thu
       898  Fri
      1360  Sat
     -----  -----
      8805  Total posts
    
     Posts  Local time
      1466  0000 to 0100
       944  0100 to 0200
       351  0200 to 0300
       153  0300 to 0400
        78  0400 to 0500
        39  0500 to 0600
        17  0600 to 0700
        26  0700 to 0800
        98  0800 to 0900
       192  0900 to 1000
        52  1000 to 1100
        59  1100 to 1200
        93  1200 to 1300
       327  1300 to 1400
       174  1400 to 1500
       185  1500 to 1600
       215  1600 to 1700
       190  1700 to 1800
       278  1800 to 1900
       210  1900 to 2000
       307  2000 to 2100
       649  2100 to 2200
      1112  2200 to 2300
      1590  2300 to 2400
     -----  ------------
      8805  Total posts
    
    -----------------------------------
    
    RandyG: 4406 posts since 06-26-2000
    
     Posts    %    Forum Name              (% as of Oct 2002)
       596  13.52  Business Applications          (11.9)
         9  0.204  Games                          ( 0.1)
       356  8.079  All Other Software             ( 8.3)
       504  11.43  Hardware                       (12.3)
        49  1.112  Development                    ( 0.9)
       645  14.63  Windows 95/98/Me               (15.8)
       192  4.357  Windows NT/2000/XP             ( 3.4)
         1  0.022  UNIX/Linux                     ( 0.0)
         9  0.204  DOS/Mac/PDA/Other              ( 0.2)
       589  13.36  Web & Email                    (13.4)
        65  1.475  Networking                     ( 1.5)
        89  2.019  Security                       ( 2.0)
       763  17.31  Random Discussion              (17.5)
        37  0.839  Reviews                        ( 0.8)
       366  8.306  Site Comments & Suggestions    ( 8.5)
       127  2.882  Tips & Tricks                  ( 3.0)
         2  0.045  Archive: Windows 95/98/Me      ( 0.0)
         7  0.158  Archive: Business Applications ( 0.2)
     -----  -----------
      4406  Total posts
    
     Posts  Mon  Year
        19  Jun  2000
       158  Jul  2000
        72  Aug  2000
       109  Sep  2000
       104  Oct  2000
        43  Nov  2000
        36  Dec  2000
        30  Jan  2001
        19  Feb  2001
        40  Mar  2001
        95  Apr  2001
        64  May  2001
        63  Jun  2001
        45  Jul  2001
        91  Aug  2001
       168  Sep  2001
        96  Oct  2001
       145  Nov  2001
        73  Dec  2001
        94  Jan  2002
       179  Feb  2002
       163  Mar  2002
       324  Apr  2002
       190  May  2002
       111  Jun  2002
       258  Jul  2002
       264  Aug  2002
       440  Sep  2002
       358  Oct  2002
       202  Nov  2002
       122  Dec  2002
       194  Jan  2003
        37  Feb  2003
     -----  ---------
      4406  Total posts
    
     Posts  Day
       266  Sun
       816  Mon
       805  Tue
       725  Wed
       832  Thu
       704  Fri
       258  Sat
     -----  -----
      4406  Total posts
    
     Posts  Local time
        96  0000 to 0100
        53  0100 to 0200
        15  0200 to 0300
         1  0300 to 0400
         2  0400 to 0500
         1  0500 to 0600
         3  0600 to 0700
         9  0700 to 0800
        35  0800 to 0900
       315  0900 to 1000
       719  1000 to 1100
       585  1100 to 1200
       362  1200 to 1300
       278  1300 to 1400
       278  1400 to 1500
       298  1500 to 1600
       330  1600 to 1700
       252  1700 to 1800
       118  1800 to 1900
        88  1900 to 2000
        99  2000 to 2100
       185  2100 to 2200
       163  2200 to 2300
       121  2300 to 2400
     -----  ------------
      4406  Total posts
     
  15. angelize56

    angelize56 Always remembered in our hearts

    Joined:
    Apr 17, 2002
    Messages:
    82,163
    Thanks Oscar! Yeah December was a bad month. I was sick and too busy to post much. :) Won't happen again! Unless I die of course! Which I have no plans of my own on doing. Thanks again Oscar! Take care. angel :)
     
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