Last year in February I reported on what I called the TSG Success Rate, i.e., the percentage of threads in each help forum that were successfully resolved. This year I took another look at success rate using a method similar to last year's but based on a much larger sampling of threads. Here are the results.
Code:
Success rate
This year | Last year
Forum: |
Business Applications 60.0% | 41.9%
Games 35.7% | ---
All Other Software 45.5% | 45.2%
Hardware 44.5% | 40.6%
Development 67.4% | 43.7%
Windows 95/98/Me 47.8% | 53.1%
Windows NT/2000/XP 44.8% | 25.0%
UNIX/Linux 52.9% | 42.8%
DOS/Mac/PDA/Other 50.0% | 25.0%
Web & Email 47.1% | 40.6%
Networking 38.6% | 43.7%
Security 50.9% | 62.5%
--------|-------
Overall: 46.7% | 45.3%
I wonder why the decreased rates in windows 95/98/ME, Networking and Security? But great increases in other areas! Applaud applaud to the techies!! Good going! Especially in Development and Windows NT/2000/XP.
So what is the margin of error possible here Oscar?
It's so cool what you do. Take care. angel
P.S.-Time for another breakdown of where some members (me, Candy, Davey, TechGuy, etc.) posted! That was fun the last one you did!
Here you go, Resident Angel. I'd have had this sooner except someone changed the output of the TSG search function from .php files to .html files and I had to fiddle with strange line endings again. And it's now 2003 so that threw me for awhile. Anyway... December was a slow month; what happened?
Code:
angelize56: 8708 posts since 04-18-2002
Posts % Forum Name
0 0. Business Applications
2 0.022 Games
25 0.287 All Other Software
25 0.287 Hardware
37 0.424 Development
151 1.734 Windows 95/98/Me
6 0.068 Windows NT/2000/XP
0 0. UNIX/Linux
2 0.022 DOS/Mac/PDA/Other
47 0.539 Web & Email
0 0. Networking
92 1.056 Security
8133 93.39 Random Discussion
3 0.034 Reviews
178 2.044 Site Comments & Suggestions
7 0.080 Tips & Tricks
----- -----------
8708 Total posts
Posts Mon Year
0 Jan 2002
0 Feb 2002
0 Mar 2002
34 Apr 2002
189 May 2002
158 Jun 2002
527 Jul 2002
1345 Aug 2002
1281 Sep 2002
1368 Oct 2002
1354 Nov 2002
812 Dec 2002
1035 Jan 2003
605 Feb 2003
----- ---------
8708 Total posts
Posts Day
1325 Sun
1108 Mon
1140 Tue
1290 Wed
1403 Thu
1212 Fri
1230 Sat
----- -----
8708 Total posts
Posts Local time
717 0000 to 0100
560 0100 to 0200
527 0200 to 0300
344 0300 to 0400
224 0400 to 0500
159 0500 to 0600
155 0600 to 0700
98 0700 to 0800
69 0800 to 0900
312 0900 to 1000
292 1000 to 1100
272 1100 to 1200
220 1200 to 1300
268 1300 to 1400
382 1400 to 1500
386 1500 to 1600
463 1600 to 1700
607 1700 to 1800
476 1800 to 1900
474 1900 to 2000
409 2000 to 2100
369 2100 to 2200
391 2200 to 2300
534 2300 to 2400
----- ------------
8708 Total posts
anlore2001: 849 posts since 09-06-2001
Posts % Forum Name
4 0.471 Business Applications
0 0. Games
4 0.471 All Other Software
72 8.480 Hardware
0 0. Development
49 5.771 Windows 95/98/Me
16 1.884 Windows NT/2000/XP
0 0. UNIX/Linux
8 0.942 DOS/Mac/PDA/Other
9 1.060 Web & Email
5 0.588 Networking
7 0.824 Security
650 76.56 Random Discussion
2 0.235 Reviews
17 2.002 Site Comments & Suggestions
6 0.706 Tips & Tricks
----- -----------
849 Total posts
Posts Mon Year
16 Sep 2001
0 Oct 2001
5 Nov 2001
0 Dec 2001
11 Jan 2002
18 Feb 2002
91 Mar 2002
60 Apr 2002
52 May 2002
24 Jun 2002
6 Jul 2002
17 Aug 2002
26 Sep 2002
14 Oct 2002
9 Nov 2002
165 Dec 2002
197 Jan 2003
138 Feb 2003 (as of today)
----- ---------
849 Total posts
Posts Day
132 Sun
190 Mon
87 Tue
102 Wed
103 Thu
121 Fri
114 Sat
----- -----
849 Total posts
Posts Local time
50 0000 to 0100
52 0100 to 0200
49 0200 to 0300
32 0300 to 0400
55 0400 to 0500
45 0500 to 0600
28 0600 to 0700
9 0700 to 0800
12 0800 to 0900
17 0900 to 1000
25 1000 to 1100
11 1100 to 1200
9 1200 to 1300
11 1300 to 1400
16 1400 to 1500
42 1500 to 1600
42 1600 to 1700
45 1700 to 1800
33 1800 to 1900
47 1900 to 2000
63 2000 to 2100
65 2100 to 2200
62 2200 to 2300
29 2300 to 2400
----- ------------
849 Total posts
P.S.: If your posts per hour local time do not look quite right, I may not have gotten your time zone adjustment correct. If not, just slide the numbers up or down as appropriate.
Oscar
You will never cease to amaze me with your statistical analysis! Your work is greatly appreciated by many at TSG!
One intangible that I believe is affecting the success percentage at TSG is Guests ability to review other peoples posts and find their solutions there rather than posting. Following this line of thought the problem complexity increases over time which in my opinion has. Problems have in many cases become more specific to third party applications and\or how they have affected Windows. Through normal evolution and maturation an existing OS will become more stable.
Thanks for this new thread. I see the forum I sit in 90% of the time I come here, Software, has stayed the same. The thing is, though, that had a split thru the year, the one called Games.
But, then I see Games scored nothing, so I assume you grouped them both together.
I'm curius as to what mine would be. I think a good percentage is Software, but I wonder what the others are?? Can you do mine?
Thanks
Are the success rates dependant on the threads being marked "solved"? I would think a large number of people never post back to indicate a solved problem even it it was solved, they just fade away...
No wedor, they are not dependant. Read what Oscar did, and he explains how he determined what was in the Solved category.
LOL, Oscar, you should start charging us!! i wanna know my score too, just cause it's a neat thing. I know how you do it, but since you have Excel setup to do this, it would be easier for you to do it, then for me to troll through it all.
Here's two birds with one post, eddie followed by randy, with a few notes.
1. For those TSG members with more than 1000 or so posts, your percentages are not going to change much with time. (See RandyG's below for an example.) So maybe you could jot them down for future reference.
2. Be aware that my number for total posts is the number of 'hits' in the TSG search function and usually will not be equal to the number given in your profile.
3. I know Mike has zero time for this sort of thing, but I still think it would be neat to have a simple 'percent per forum' bar chart in each user's profile.
Code:
eddie5659: 8805 posts since 03-19-2001
Posts % Forum Name
98 1.113 Business Applications
128 1.453 Games
3921 44.53 All Other Software
134 1.521 Hardware
129 1.465 Development
771 8.756 Windows 95/98/Me
514 5.837 Windows NT/2000/XP
121 1.374 UNIX/Linux
111 1.260 DOS/Mac/PDA/Other
1488 16.89 Web & Email
34 0.386 Networking
299 3.395 Security
892 10.13 Random Discussion
10 0.113 Reviews
117 1.328 Site Comments & Suggestions
34 0.386 Tips & Tricks
2 0.022 Archive: Windows 95/98/Me
2 0.022 Archive: Web & Email
----- -----------
8805 Total posts
Posts Mon Year
26 Mar 2001
101 Apr 2001
209 May 2001
300 Jun 2001
298 Jul 2001
461 Aug 2001
272 Sep 2001
522 Oct 2001
575 Nov 2001
623 Dec 2001
500 Jan 2002
527 Feb 2002
435 Mar 2002
374 Apr 2002
390 May 2002
466 Jun 2002
394 Jul 2002
380 Aug 2002
529 Sep 2002
356 Oct 2002
292 Nov 2002
291 Dec 2002
418 Jan 2003
66 Feb 2003
----- ---------
8805 Total posts
Posts Day
1684 Sun
1342 Mon
1324 Tue
1254 Wed
943 Thu
898 Fri
1360 Sat
----- -----
8805 Total posts
Posts Local time
1466 0000 to 0100
944 0100 to 0200
351 0200 to 0300
153 0300 to 0400
78 0400 to 0500
39 0500 to 0600
17 0600 to 0700
26 0700 to 0800
98 0800 to 0900
192 0900 to 1000
52 1000 to 1100
59 1100 to 1200
93 1200 to 1300
327 1300 to 1400
174 1400 to 1500
185 1500 to 1600
215 1600 to 1700
190 1700 to 1800
278 1800 to 1900
210 1900 to 2000
307 2000 to 2100
649 2100 to 2200
1112 2200 to 2300
1590 2300 to 2400
----- ------------
8805 Total posts
-----------------------------------
RandyG: 4406 posts since 06-26-2000
Posts % Forum Name (% as of Oct 2002)
596 13.52 Business Applications (11.9)
9 0.204 Games ( 0.1)
356 8.079 All Other Software ( 8.3)
504 11.43 Hardware (12.3)
49 1.112 Development ( 0.9)
645 14.63 Windows 95/98/Me (15.8)
192 4.357 Windows NT/2000/XP ( 3.4)
1 0.022 UNIX/Linux ( 0.0)
9 0.204 DOS/Mac/PDA/Other ( 0.2)
589 13.36 Web & Email (13.4)
65 1.475 Networking ( 1.5)
89 2.019 Security ( 2.0)
763 17.31 Random Discussion (17.5)
37 0.839 Reviews ( 0.8)
366 8.306 Site Comments & Suggestions ( 8.5)
127 2.882 Tips & Tricks ( 3.0)
2 0.045 Archive: Windows 95/98/Me ( 0.0)
7 0.158 Archive: Business Applications ( 0.2)
----- -----------
4406 Total posts
Posts Mon Year
19 Jun 2000
158 Jul 2000
72 Aug 2000
109 Sep 2000
104 Oct 2000
43 Nov 2000
36 Dec 2000
30 Jan 2001
19 Feb 2001
40 Mar 2001
95 Apr 2001
64 May 2001
63 Jun 2001
45 Jul 2001
91 Aug 2001
168 Sep 2001
96 Oct 2001
145 Nov 2001
73 Dec 2001
94 Jan 2002
179 Feb 2002
163 Mar 2002
324 Apr 2002
190 May 2002
111 Jun 2002
258 Jul 2002
264 Aug 2002
440 Sep 2002
358 Oct 2002
202 Nov 2002
122 Dec 2002
194 Jan 2003
37 Feb 2003
----- ---------
4406 Total posts
Posts Day
266 Sun
816 Mon
805 Tue
725 Wed
832 Thu
704 Fri
258 Sat
----- -----
4406 Total posts
Posts Local time
96 0000 to 0100
53 0100 to 0200
15 0200 to 0300
1 0300 to 0400
2 0400 to 0500
1 0500 to 0600
3 0600 to 0700
9 0700 to 0800
35 0800 to 0900
315 0900 to 1000
719 1000 to 1100
585 1100 to 1200
362 1200 to 1300
278 1300 to 1400
278 1400 to 1500
298 1500 to 1600
330 1600 to 1700
252 1700 to 1800
118 1800 to 1900
88 1900 to 2000
99 2000 to 2100
185 2100 to 2200
163 2200 to 2300
121 2300 to 2400
----- ------------
4406 Total posts
Thanks Oscar! Yeah December was a bad month. I was sick and too busy to post much. Won't happen again! Unless I die of course! Which I have no plans of my own on doing. Thanks again Oscar! Take care. angel
Well, back from the optitions, but off to the Docs soon
Apparently, its called a 'floater'. Anyone can get them. Its hard to explain, but as the eye is full of jelly like stuff, the sides on the retina ( I think thats the one) can sometimes have bits falling off. These are then floating in the eye, but can go within a few weeks, or be there forever.
If you look at dark things, you tend not to see it. Light is different, you can see it.
Its just like a little spec in front of your eyes, and its on my right one only. My eyes are in perfect condition, apart from the floater.
Gonna go to the Doc's, just so I can get it all down on record. Getting an appointment these days is hard, so I'm still off in an hour or so
Eddie: The fluid is called vitreous humor. Did the eye Dr prescribe any meds or natural supplements to help with the floater? Just be sure to report to the Dr if you have any sudden increase in floaters. You take care! angel
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