1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

TV captions

Discussion in 'Do It Yourself (Not Computer-Related)' started by staffingpro, Feb 10, 2018.

Advertisement
  1. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    378
    I have a 3-4 year old Samsung smart TV connected to a 1 yer old Yamaha receiver. A few day ago it started shooing captions from most channels, not netflex or any of the other steaming groups. Have go to settings on both units, especially the tv and turned off captions. But it does not go away. What do I need to do to get rid go this. Looking forward to any reply. Gary
     
  2. Sponsor

  3. Drabdr

    Drabdr Moderator

    Joined:
    Nov 26, 2007
    Messages:
    11,723
    First Name:
    Brad
    Hello Gary!

    So when you turn your TV on, it displays the captions on the TV. Does this happen the same way everytime? Does it occur when you are streaming videos (you mentioned Netflix), and over the air (antenna) programs? Or do you have a satellite/cable TV receiver?

    What is the model of your Samsung television?

    Do you recall if you were adjusting anything on the TV with the remote or the menu, when this started occurring?
     
  4. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    378
    Here is the Samsung unit TV UN55ES6150. the captions only appear when the major station is playing, ABC, CBS, FOX etc. does not appear when running Netflex or prime . I have direct TV not the streaming version. NO Antenna. Have gone to setting on the TV and turned off captioning, does not change a thing. Went to direct TV setting nothing there. Nothing was changed to my knowledge from any adjustment or with the remote. I pretty like ot leave things along if everything is working. Look forward to your reply. Gary
     
  5. 2twenty2

    2twenty2

    Joined:
    Jul 17, 2003
    Messages:
    21,337
  6. Drabdr

    Drabdr Moderator

    Joined:
    Nov 26, 2007
    Messages:
    11,723
    First Name:
    Brad
    I might start with making sure the closed caption is turned off on your Direct TV. There are different versions, so see if you can access the CC as listed below:
    1. On your DIRECTV remote, press INFO.
    2. On the screen, select CC.
    3. Select DIRECTV Subtitles.
    4. If you prefer, you can also select Closed Captioning in the CC menu.

    Once you are sure the Direct TV is not generating the closed caption, you can start narrowing down other options.
     
  7. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    378
    The direct TV did not get rid of the sub titles.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Short URL to this thread: https://techguy.org/1204700