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Twisted Brush Error

Discussion in 'Digital Photography & Imaging' started by Pijush, Mar 2, 2016.

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  1. Pijush

    Pijush Thread Starter

    Joined:
    Sep 10, 2014
    Messages:
    75
    Hello,

    I recently installed Twisted Brush (by Pixarra) in my laptop (HP,Windows 10,RAM-8GB,Graphics Card-6 GB-AMD,Processor-AMD Athlon 2.2 Ghz). For the first two or three days it ran nicely. But now it suddenly starts crashing. A windows box appears saying-The program stopped working due to a problem. Windows will now attempt to close it.

    I tried to install it as Administrator,but when I try to open it three to four dialog box appears saying-Unable to open shortcuts.pre for editing,unable to open history.act for editing...

    I uninstalled it with Revo Uninstaller(Pro), but the problem persists.

    The notebook came with a pre-installed copy of Windows 10.

    Here is the windows error log-

    First Log

    Log Name: Application
    Source: Application Error
    Date: 02-03-2016 08:33:24 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: 15AB108AX
    Description:
    Faulting application name: tbrush.exe, version: 0.0.0.0, time stamp: 0x4ac6a46f
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0238d7c8
    Faulting process id: 0x274
    Faulting application start time: 0x01d17494a28297bc
    Faulting application path: C:\Users\*********\Music\tbrush.exe
    Faulting module path: unknown
    Report Id: cc5e2b4c-522f-4c6b-9eb0-eb6287616640
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-02T15:03:24.000000000Z" />
    <EventRecordID>33275</EventRecordID>
    <Channel>Application</Channel>
    <Computer>15AB108AX</Computer>
    <Security />
    </System>
    <EventData>
    <Data>tbrush.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4ac6a46f</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0238d7c8</Data>
    <Data>274</Data>
    <Data>01d17494a28297bc</Data>
    <Data>C:\Users\********\Music\tbrush.exe</Data>
    <Data>unknown</Data>
    <Data>cc5e2b4c-522f-4c6b-9eb0-eb6287616640</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>


    Second Log


    Log Name: Application
    Source: Windows Error Reporting
    Date: 02-03-2016 08:33:26 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: 15AB108AX
    Description:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: tbrush.exe
    P2: 0.0.0.0
    P3: 4ac6a46f
    P4: StackHash_082f
    P5: 0.0.0.0
    P6: 00000000
    P7: c0000005
    P8: PCH_7E_FROM_tbrush+0x006702D1
    P9:
    P10:

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_tbrush.exe_79bea7f8858030431569ab6679713d3b29d66d_9b37c21b_1788845a

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: cc5e2b4c-522f-4c6b-9eb0-eb6287616640
    Report Status: 4102
    Hashed bucket:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-02T15:03:26.000000000Z" />
    <EventRecordID>33276</EventRecordID>
    <Channel>Application</Channel>
    <Computer>15AB108AX</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>tbrush.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4ac6a46f</Data>
    <Data>StackHash_082f</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>PCH_7E_FROM_tbrush+0x006702D1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_tbrush.exe_79bea7f8858030431569ab6679713d3b29d66d_9b37c21b_1788845a</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>cc5e2b4c-522f-4c6b-9eb0-eb6287616640</Data>
    <Data>4102</Data>
    <Data>
    </Data>
    </EventData>
    </Event>

    Here is the text log-

    Version=1
    EventType=APPCRASH
    EventTime=131014046046655561
    ReportType=2
    Consent=1
    ReportIdentifier=e8cf298f-e087-11e5-9bf5-3ca82ab93909
    IntegratorReportIdentifier=cc5e2b4c-522f-4c6b-9eb0-eb6287616640
    WOW64=1
    NsAppName=tbrush.exe
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=tbrush.exe
    Sig[1].Name=Application Version
    Sig[1].Value=0.0.0.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4ac6a46f
    Sig[3].Name=Fault Module Name
    Sig[3].Value=StackHash_082f
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=00000000
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=PCH_7E_FROM_tbrush+0x006702D1
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.10240.2.0.0.768.100
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=16393
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=082f
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=082f62d2e6797bafd9a6690a8ef836ee
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=4ee2
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=4ee27b927a207998826b3fd6dd0348ad
    UI[2]=C:\Users\*******\Music\tbrush.exe
    UI[3]=tbrush.exe has stopped working
    UI[4]=Windows can check online for a solution to the problem the next time you go online.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Users\********\Music\tbrush.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\apphelp.dll
    LoadedModule[5]=C:\Windows\AppPatch\AcLayers.DLL
    LoadedModule[6]=C:\Windows\SYSTEM32\msvcrt.dll
    LoadedModule[7]=C:\Windows\SYSTEM32\USER32.dll
    LoadedModule[8]=C:\Windows\SYSTEM32\GDI32.dll
    LoadedModule[9]=C:\Windows\SYSTEM32\SHELL32.dll
    LoadedModule[10]=C:\Windows\SYSTEM32\windows.storage.dll
    LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
    LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
    LoadedModule[13]=C:\Windows\SYSTEM32\SspiCli.dll
    LoadedModule[14]=C:\Windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[15]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
    LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[17]=C:\Windows\SYSTEM32\advapi32.dll
    LoadedModule[18]=C:\Windows\SYSTEM32\shlwapi.dll
    LoadedModule[19]=C:\Windows\SYSTEM32\kernel.appcore.dll
    LoadedModule[20]=C:\Windows\SYSTEM32\shcore.dll
    LoadedModule[21]=C:\Windows\SYSTEM32\powrprof.dll
    LoadedModule[22]=C:\Windows\SYSTEM32\profapi.dll
    LoadedModule[23]=C:\Windows\SYSTEM32\OLEAUT32.dll
    LoadedModule[24]=C:\Windows\SYSTEM32\SETUPAPI.dll
    LoadedModule[25]=C:\Windows\SYSTEM32\CFGMGR32.dll
    LoadedModule[26]=C:\Windows\SYSTEM32\MPR.dll
    LoadedModule[27]=C:\Windows\SYSTEM32\sfc.dll
    LoadedModule[28]=C:\Windows\SYSTEM32\WINSPOOL.DRV
    LoadedModule[29]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[30]=C:\Windows\SYSTEM32\sfc_os.DLL
    LoadedModule[31]=C:\Windows\SYSTEM32\IMM32.DLL
    LoadedModule[32]=C:\Windows\SYSTEM32\MSCTF.dll
    LoadedModule[33]=C:\Windows\SYSTEM32\comdlg32.dll
    LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10240.16384_none_49c02355cf03478c\COMCTL32.dll
    LoadedModule[35]=C:\Windows\SYSTEM32\WININET.dll
    LoadedModule[36]=C:\Windows\SYSTEM32\ole32.dll
    LoadedModule[37]=C:\Windows\SYSTEM32\clbcatq.dll
    LoadedModule[38]=C:\Windows\SYSTEM32\cryptsp.dll
    LoadedModule[39]=C:\Windows\system32\rsaenh.dll
    LoadedModule[40]=C:\Windows\SYSTEM32\ws2_32.dll
    LoadedModule[41]=C:\Windows\SYSTEM32\NSI.dll
    LoadedModule[42]=C:\Windows\SYSTEM32\inetmib1.dll
    LoadedModule[43]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[44]=C:\Windows\SYSTEM32\snmpapi.dll
    LoadedModule[45]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[46]=C:\Windows\SYSTEM32\OPENGL32.dll
    LoadedModule[47]=C:\Windows\SYSTEM32\GLU32.dll
    LoadedModule[48]=C:\Windows\SYSTEM32\DDRAW.dll
    LoadedModule[49]=C:\Windows\SYSTEM32\DCIMAN32.dll
    LoadedModule[50]=C:\Windows\SYSTEM32\WSOCK32.dll
    LoadedModule[51]=C:\Windows\SYSTEM32\WINMM.dll
    LoadedModule[52]=C:\Windows\SYSTEM32\WINMMBASE.dll
    LoadedModule[53]=C:\Windows\SYSTEM32\DEVOBJ.dll
    LoadedModule[54]=C:\Windows\SYSTEM32\MSACM32.dll
    LoadedModule[55]=C:\Windows\SYSTEM32\dinput.dll
    LoadedModule[56]=C:\Windows\SYSTEM32\HID.DLL
    LoadedModule[57]=C:\Windows\SYSTEM32\WINTRUST.dll
    LoadedModule[58]=C:\Windows\SYSTEM32\MSASN1.dll
    LoadedModule[59]=C:\Windows\SYSTEM32\CRYPT32.dll
    LoadedModule[60]=C:\Windows\SYSTEM32\dplayx.dll
    LoadedModule[61]=C:\Windows\SYSTEM32\MMDevAPI.DLL
    LoadedModule[62]=C:\Windows\SYSTEM32\PROPSYS.dll
    LoadedModule[63]=C:\Windows\SYSTEM32\wdmaud.drv
    LoadedModule[64]=C:\Windows\SYSTEM32\AVRT.dll
    LoadedModule[65]=C:\Windows\SYSTEM32\ksuser.dll
    LoadedModule[66]=C:\Windows\SYSTEM32\AUDIOSES.DLL
    LoadedModule[67]=C:\Windows\SYSTEM32\wintypes.dll
    LoadedModule[68]=C:\Windows\SYSTEM32\msacm32.drv
    LoadedModule[69]=C:\Windows\SYSTEM32\midimap.dll
    LoadedModule[70]=C:\Windows\SYSTEM32\dsound.dll
    LoadedModule[71]=C:\Windows\system32\uxtheme.dll
    LoadedModule[72]=C:\Windows\SYSTEM32\aticfx32.dll
    LoadedModule[73]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[74]=C:\Windows\SYSTEM32\atiu9pag.dll
    LoadedModule[75]=C:\Windows\SYSTEM32\atiumdag.dll
    LoadedModule[76]=C:\Windows\SYSTEM32\atiumdva.dll
    LoadedModule[77]=C:\Windows\SYSTEM32\dwmapi.dll
    LoadedModule[78]=C:\Windows\SYSTEM32\riched32.dll
    LoadedModule[79]=C:\Windows\SYSTEM32\RICHED20.dll
    LoadedModule[80]=C:\Windows\SYSTEM32\USP10.dll
    LoadedModule[81]=C:\Windows\SYSTEM32\msls31.dll
    LoadedModule[82]=C:\Users\*********\Music\clipboard.dll
    LoadedModule[83]=C:\Users\*********\Music\sketeng.dll
    LoadedModule[84]=C:\Users\*********\Music\_ISEffects30.dll
    LoadedModule[85]=C:\Users\*********\Music\_ISEffects40.DLL
    LoadedModule[86]=C:\Users\*********\Music\_ISource30.dll
    LoadedModule[87]=C:\Users\*********\Music\_ISource40.dll
    LoadedModule[88]=C:\Users\*********\Music\_SARAW22.dll
    LoadedModule[89]=C:\Users\*********\Music\apih.dll
    LoadedModule[90]=C:\Users\*********\Music\CORE_RL_wand_.dll
    LoadedModule[91]=C:\Users\*********\Music\EZTW32.dll
    LoadedModule[92]=C:\Users\*********\Music\_ISource50.dll
    LoadedModule[93]=C:\Users\*********\Music\ImgSource60.dll
    LoadedModule[94]=C:\Users\*********\Music\ISL.dll
    LoadedModule[95]=C:\Users\*********\Music\VCOMP90.DLL
    LoadedModule[96]=C:\Users\*********\Music\Image2PDF.dll
    LoadedModule[97]=C:\Windows\SYSTEM32\AVIFIL32.dll
    LoadedModule[98]=C:\Windows\SYSTEM32\MSVFW32.dll
    LoadedModule[99]=C:\Users\*********\Music\CORE_RL_magick_.dll
    LoadedModule[100]=C:\Users\*********\Music\MSVCR100.dll
    LoadedModule[101]=C:\Users\*********\Music\VCOMP100.DLL
    LoadedModule[102]=C:\Users\*********\Music\CORE_RL_bzlib_.dll
    LoadedModule[103]=C:\Users\*********\Music\CORE_RL_lcms_.dll
    LoadedModule[104]=C:\Users\*********\Music\CORE_RL_lqr_.dll
    LoadedModule[105]=C:\Users\*********\Music\CORE_RL_ttf_.dll
    LoadedModule[106]=C:\Users\*********\Music\CORE_RL_zlib_.dll
    LoadedModule[107]=C:\Users\*********\Music\CORE_RL_glib_.dll
    LoadedModule[108]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[109]=C:\Users\*********\Music\sketutil.dll
    LoadedModule[110]=C:\Windows\SYSTEM32\MSIMG32.DLL
    LoadedModule[111]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\comctl32.DLL
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=tbrush.exe
    AppPath=C:\Users\*********\Music\tbrush.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=ED3B614360210A7E40B466CDD66C3A6B


    I tried searching the error code through internet but it yielded zero result. Pixarra also could not provide any support.

    I want to keep the username private... so the asterisks.

    So... any help will be useful.
     
  2. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    75,848
    I'm going to move this to the digital photography/imaging section, should get a few more hits there.

    thanks,

    v
     
  3. keltic1der

    keltic1der

    Joined:
    Feb 11, 2016
    Messages:
    631
    First Name:
    Donald
  4. Pijush

    Pijush Thread Starter

    Joined:
    Sep 10, 2014
    Messages:
    75
    I can't see it.
     
  5. Pijush

    Pijush Thread Starter

    Joined:
    Sep 10, 2014
    Messages:
    75
    I can't see it. Where does it say that TwistedBrush is not compatible with Windows 10?

    I saw that it is compatible with Windows 10. Look here(bottom of the page)- www.pixarra.com/product.html
     
  6. keltic1der

    keltic1der

    Joined:
    Feb 11, 2016
    Messages:
    631
    First Name:
    Donald
    They need to update their Help FAQ section then.. Sorry
     
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