Twisted Brush Error

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Pijush

Thread Starter
Joined
Sep 10, 2014
Messages
75
Hello,

I recently installed Twisted Brush (by Pixarra) in my laptop (HP,Windows 10,RAM-8GB,Graphics Card-6 GB-AMD,Processor-AMD Athlon 2.2 Ghz). For the first two or three days it ran nicely. But now it suddenly starts crashing. A windows box appears saying-The program stopped working due to a problem. Windows will now attempt to close it.

I tried to install it as Administrator,but when I try to open it three to four dialog box appears saying-Unable to open shortcuts.pre for editing,unable to open history.act for editing...

I uninstalled it with Revo Uninstaller(Pro), but the problem persists.

The notebook came with a pre-installed copy of Windows 10.

Here is the windows error log-

First Log

Log Name: Application
Source: Application Error
Date: 02-03-2016 08:33:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 15AB108AX
Description:
Faulting application name: tbrush.exe, version: 0.0.0.0, time stamp: 0x4ac6a46f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0238d7c8
Faulting process id: 0x274
Faulting application start time: 0x01d17494a28297bc
Faulting application path: C:\Users\*********\Music\tbrush.exe
Faulting module path: unknown
Report Id: cc5e2b4c-522f-4c6b-9eb0-eb6287616640
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-03-02T15:03:24.000000000Z" />
<EventRecordID>33275</EventRecordID>
<Channel>Application</Channel>
<Computer>15AB108AX</Computer>
<Security />
</System>
<EventData>
<Data>tbrush.exe</Data>
<Data>0.0.0.0</Data>
<Data>4ac6a46f</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0238d7c8</Data>
<Data>274</Data>
<Data>01d17494a28297bc</Data>
<Data>C:\Users\********\Music\tbrush.exe</Data>
<Data>unknown</Data>
<Data>cc5e2b4c-522f-4c6b-9eb0-eb6287616640</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Second Log


Log Name: Application
Source: Windows Error Reporting
Date: 02-03-2016 08:33:26 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 15AB108AX
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: tbrush.exe
P2: 0.0.0.0
P3: 4ac6a46f
P4: StackHash_082f
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_7E_FROM_tbrush+0x006702D1
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_tbrush.exe_79bea7f8858030431569ab6679713d3b29d66d_9b37c21b_1788845a

Analysis symbol:
Rechecking for solution: 0
Report Id: cc5e2b4c-522f-4c6b-9eb0-eb6287616640
Report Status: 4102
Hashed bucket:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-03-02T15:03:26.000000000Z" />
<EventRecordID>33276</EventRecordID>
<Channel>Application</Channel>
<Computer>15AB108AX</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>tbrush.exe</Data>
<Data>0.0.0.0</Data>
<Data>4ac6a46f</Data>
<Data>StackHash_082f</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>PCH_7E_FROM_tbrush+0x006702D1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_tbrush.exe_79bea7f8858030431569ab6679713d3b29d66d_9b37c21b_1788845a</Data>
<Data>
</Data>
<Data>0</Data>
<Data>cc5e2b4c-522f-4c6b-9eb0-eb6287616640</Data>
<Data>4102</Data>
<Data>
</Data>
</EventData>
</Event>

Here is the text log-

Version=1
EventType=APPCRASH
EventTime=131014046046655561
ReportType=2
Consent=1
ReportIdentifier=e8cf298f-e087-11e5-9bf5-3ca82ab93909
IntegratorReportIdentifier=cc5e2b4c-522f-4c6b-9eb0-eb6287616640
WOW64=1
NsAppName=tbrush.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=tbrush.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4ac6a46f
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_082f
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_7E_FROM_tbrush+0x006702D1
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10240.2.0.0.768.100
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=16393
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=082f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=082f62d2e6797bafd9a6690a8ef836ee
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=4ee2
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=4ee27b927a207998826b3fd6dd0348ad
UI[2]=C:\Users\*******\Music\tbrush.exe
UI[3]=tbrush.exe has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\********\Music\tbrush.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\apphelp.dll
LoadedModule[5]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[6]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[9]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[10]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[13]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[14]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\shlwapi.dll
LoadedModule[19]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[20]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[21]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[22]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[23]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\SYSTEM32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[27]=C:\Windows\SYSTEM32\sfc.dll
LoadedModule[28]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[29]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[30]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[31]=C:\Windows\SYSTEM32\IMM32.DLL
LoadedModule[32]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[33]=C:\Windows\SYSTEM32\comdlg32.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10240.16384_none_49c02355cf03478c\COMCTL32.dll
LoadedModule[35]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[36]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[37]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[38]=C:\Windows\SYSTEM32\cryptsp.dll
LoadedModule[39]=C:\Windows\system32\rsaenh.dll
LoadedModule[40]=C:\Windows\SYSTEM32\ws2_32.dll
LoadedModule[41]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[42]=C:\Windows\SYSTEM32\inetmib1.dll
LoadedModule[43]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[44]=C:\Windows\SYSTEM32\snmpapi.dll
LoadedModule[45]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[46]=C:\Windows\SYSTEM32\OPENGL32.dll
LoadedModule[47]=C:\Windows\SYSTEM32\GLU32.dll
LoadedModule[48]=C:\Windows\SYSTEM32\DDRAW.dll
LoadedModule[49]=C:\Windows\SYSTEM32\DCIMAN32.dll
LoadedModule[50]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[51]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[53]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[54]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[55]=C:\Windows\SYSTEM32\dinput.dll
LoadedModule[56]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[57]=C:\Windows\SYSTEM32\WINTRUST.dll
LoadedModule[58]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[59]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[60]=C:\Windows\SYSTEM32\dplayx.dll
LoadedModule[61]=C:\Windows\SYSTEM32\MMDevAPI.DLL
LoadedModule[62]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[63]=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule[64]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[65]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[66]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[67]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[68]=C:\Windows\SYSTEM32\msacm32.drv
LoadedModule[69]=C:\Windows\SYSTEM32\midimap.dll
LoadedModule[70]=C:\Windows\SYSTEM32\dsound.dll
LoadedModule[71]=C:\Windows\system32\uxtheme.dll
LoadedModule[72]=C:\Windows\SYSTEM32\aticfx32.dll
LoadedModule[73]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[74]=C:\Windows\SYSTEM32\atiu9pag.dll
LoadedModule[75]=C:\Windows\SYSTEM32\atiumdag.dll
LoadedModule[76]=C:\Windows\SYSTEM32\atiumdva.dll
LoadedModule[77]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[78]=C:\Windows\SYSTEM32\riched32.dll
LoadedModule[79]=C:\Windows\SYSTEM32\RICHED20.dll
LoadedModule[80]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[81]=C:\Windows\SYSTEM32\msls31.dll
LoadedModule[82]=C:\Users\*********\Music\clipboard.dll
LoadedModule[83]=C:\Users\*********\Music\sketeng.dll
LoadedModule[84]=C:\Users\*********\Music\_ISEffects30.dll
LoadedModule[85]=C:\Users\*********\Music\_ISEffects40.DLL
LoadedModule[86]=C:\Users\*********\Music\_ISource30.dll
LoadedModule[87]=C:\Users\*********\Music\_ISource40.dll
LoadedModule[88]=C:\Users\*********\Music\_SARAW22.dll
LoadedModule[89]=C:\Users\*********\Music\apih.dll
LoadedModule[90]=C:\Users\*********\Music\CORE_RL_wand_.dll
LoadedModule[91]=C:\Users\*********\Music\EZTW32.dll
LoadedModule[92]=C:\Users\*********\Music\_ISource50.dll
LoadedModule[93]=C:\Users\*********\Music\ImgSource60.dll
LoadedModule[94]=C:\Users\*********\Music\ISL.dll
LoadedModule[95]=C:\Users\*********\Music\VCOMP90.DLL
LoadedModule[96]=C:\Users\*********\Music\Image2PDF.dll
LoadedModule[97]=C:\Windows\SYSTEM32\AVIFIL32.dll
LoadedModule[98]=C:\Windows\SYSTEM32\MSVFW32.dll
LoadedModule[99]=C:\Users\*********\Music\CORE_RL_magick_.dll
LoadedModule[100]=C:\Users\*********\Music\MSVCR100.dll
LoadedModule[101]=C:\Users\*********\Music\VCOMP100.DLL
LoadedModule[102]=C:\Users\*********\Music\CORE_RL_bzlib_.dll
LoadedModule[103]=C:\Users\*********\Music\CORE_RL_lcms_.dll
LoadedModule[104]=C:\Users\*********\Music\CORE_RL_lqr_.dll
LoadedModule[105]=C:\Users\*********\Music\CORE_RL_ttf_.dll
LoadedModule[106]=C:\Users\*********\Music\CORE_RL_zlib_.dll
LoadedModule[107]=C:\Users\*********\Music\CORE_RL_glib_.dll
LoadedModule[108]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[109]=C:\Users\*********\Music\sketutil.dll
LoadedModule[110]=C:\Windows\SYSTEM32\MSIMG32.DLL
LoadedModule[111]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\comctl32.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=tbrush.exe
AppPath=C:\Users\*********\Music\tbrush.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=ED3B614360210A7E40B466CDD66C3A6B


I tried searching the error code through internet but it yielded zero result. Pixarra also could not provide any support.

I want to keep the username private... so the asterisks.

So... any help will be useful.
 

valis

Moderator
Joined
Sep 24, 2004
Messages
78,238
I'm going to move this to the digital photography/imaging section, should get a few more hits there.

thanks,

v
 
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