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Two computers on network but only one works

Discussion in 'Networking' started by FridayFrenzy, Sep 10, 2004.

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  1. FridayFrenzy

    FridayFrenzy Thread Starter

    Jul 24, 2004
    OK here is the scenario....

    We have a laptop and a desktop in our household, both running Windows XP.

    I have a NETGEAR MR814v2 router that both cables are plugged into and then the router is plugged into the High-Speed Cable Modem. We are not using wireless network at all.

    We have called our ISP and they have confirmed that the line is working at 100%, so it is not the modem or the connection.

    When we plug both computers into the router, the internet DOES NOT WORK.
    When we plug just the DESKTOP into the router, the internet WORKS.
    When we plug just the LAPTOP into the router, the internet DOES NOT WORK.

    I have downloaded the most recent firmware onto the router, but that does not seem to help. I have also unchecked the box in Internet Firewall in the Networking Connections in Control Panel for both computers and still nothing.

    Are there any options on the router or on any of the computers that would help alleviate this problem?

    To me, it seems that the LAPTOP is causing the problems, do you think this is the case?

    Any Help woudl be greatly appreciated.

    Thanks in Advance
  2. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Have you tried plugging the laptop directly into the broadband modem? My guess is it won't work there either. Note that you must power cycle the cable modem when you change the connected device.

    With the laptop plugged into the router please do:
    Open a DOS window and type:


    Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.
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