Ulead Video Studio 4

[Hrumachis334]

Every time I open up UVS 4 it simply crashes, at first I got one of those error messages that says "Vstudio.exe has performed an illergal operation and must ....." and I would always close it, I reinstalled it several times and installed every thing else on the cd, wich was like DirectX and other video drivers like it. But about 2 weeks ago a miracle happened it opened and didn't hang! ! So I naturally first did the happy dance and then I wanted to open up some video fies and sync the audio with them because I had recorded a bunch of music videos with my video card but the audio in didn't work so I wanted to sync the mp3s with it the problem was that I had deleted them because I was running out of space on my hard drive for mp3s and I had them on cd so it didn't matter. Anyway I figured that I'd close it after I ripped the audio off of the cd but guess what, it didn't open and hasn't since and no settings have changed. But the thibg is is that instead of getting the "red error message of death" it just hangs and <a href="http://www.bugtoaster.com">bugtoaster</a> comes up and says select your exception handler/debugger, so I naturally tell it to send a report to bugtoaster but it never shows up in my crash reports! Anyway I need help I have no clue what to do here are my system specs, Processor:AMD Duron 800 mhz , Motherboard: ABIT KT7A, Video:ATI All In Wonder 128 Pro, Ram: 288 mb, OS:Windows 98 let me know if you need anything else. Some more information you may need to know is that my graphics acceleration is off because my comp hangs when its on. It hangs because my AGP slot is screwwy, I thought it was my video card but I got a replacement and nothings changed. This hasn't effected any other applications I have everything runs fine, I just bought a screwwy motherboard but I don't have the money to replace it right now.

 

[eddie5659]

Hiya

This Bugtester: is it just a program that helps you if you have problems? Can you uninstall this for the moment? I'm curious about the Error box. When it came up, did you press Details? Thats the bit that would be great to have,

There are some patches:

http://www.ulead.com/tech/vs_ftp02.htm

Regards

eddie

 

[Hrumachis334]

I don't think I can uninstall bugtoaster, the only thing in the Add/Remove Program thing is the patch I just downloaded for it and it doesn't have its own uninstall program. I think the time it would take to redo everything isn't really worth it. Its not bugtester just to let you know, its bugtoaster, its this software that keeps track of all crashs on your computer, it records what happened, all the details and why it crashed, they then send the report to the product manufacturer for them to create a patch to fix it. For more info go to http://www.bugtoaster.com/ , the basic package is free. Anyway I had figured out the reason that it wasn't sending a report it was because I had End Tasked UVS because the splash screen was in the way of the Select your exception thing, but when I just pressed space bar as I would do if the splash screen wasn't in the way it took it worked, I was end tasking because I couldn't see the error message because the splash screen was over it and it was set to always on top, am I making sense? I installed the patch and that totally screwed my computer up, my system resources are down 20% of what they normally are at this time after a reboot and things on the screen have the low refresh rate stickiness to them. I should tell you that Ulead Video Wizard works, but it is of absolutely no use to me. Well I have the UVS problem report on my hd but I can't view it until its sent to bugtoaster, I can't send it to bugtoaster until tonight at 7 then I can view it and I'll post the details. I appreciate your help, thanks

 

[eddie5659]

Hiya

The patch knocked your rescources down? Thats not good.

Okay, for the rescources, lets have a look. Go to Run and type MSINFO32. On the left choose Software Enviroment, then Startup Programs. Copy/paste the list here.

This report may be interesting. As soon as you have it, either post it or attach it here.

eddie

 

[Hrumachis334]

Here it is, and for some reason it didn't copy the item in the list named "Cydoor."

NeoPlanet Startup Group "C:\Program Files\NeoPlanet\bin\Neo.exe" /TRAY
AGSATE~1 (2) Startup Group "C:\Program Files\Audiogalaxy Satellite\AGSATE~1.EXE"
ATISched Startup Group D:\ATI\ATIDESK\atisched.exe
AGSatellite Startup Group "C:\Program Files\Audiogalaxy Satellite\AGSatellite.exe" noshow
Adobe Gamma Loader.exe Startup Group "C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe"
Adobe Gamma Loader Startup Group "C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe"
Encoder Agent Startup Group "C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE"
Taskbar Display Controls Registry (Per-User Run) RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
BugWatcherService Registry (Per-User Run) "D:\PROGRAM FILES\BUGTOASTER\BUGWATCHER.EXE"
MSMSGS Registry (Per-User Run) C:\Program Files\Messenger\msmsgs.exe /background
EnsoniqMixer Registry (Machine Run) starter.exe
ATIPTA Registry (Machine Run) atiptaxx.exe
AtiCwd32 Registry (Machine Run) Aticwd32.exe
AtiQiPcl Registry (Machine Run) AtiQiPcl.exe
StillImageMonitor Registry (Machine Run) C:\WINDOWS\SYSTEM\STIMON.EXE
ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun
TaskMonitor Registry (Machine Run) C:\WINDOWS\taskmon.exe
SystemTray Registry (Machine Run) SysTray.Exe
LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
DownloadAccelerator Registry (Machine Run) C:\PROGRA~1\DAP\DAP.EXE /STARTUP
PP3100B Registry (Machine Run) C:\WINDOWS\twain_32\paprport\3100bUSB\flatbed.exe
RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
ATIPOLAB Registry (Machine Service) ati2evxx.exe
LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent Registry (Machine Service) mstask.exe

 

[eddie5659]

Hiya

You have a few spyware programs in there. One of the main ones is AudioGalaxy. Okay, lets clean up

Go to here and downlaod AddAware www.lavasoftusa.com
Install and run it, ensuring that Deep Registry Scan is enabled. Remove all except any references to Web3000 or new.net. if you're unsure, copy/paste the list.

There is a refupdate program, in the same place as AddAware to download. Get this and update AddAware.

As to why AudioGalaxy is bad, even if you use AddAware, reinstalling AudioGlaxay puts the files back there. There are alternatives, but I can't remember which. I'll post back about that.

Now, lets look at the startup programs, which you want to do after cleaning up the spyware.


NeoPlanet: Its a downloader, am I right?

AGSATE~1: from AudioGalaxy. May be removed from AddAware, but if not, remove manually.

ATISched: Component that remains resident in memory and automatically launches the ATI VIDEO PLAYER at a user selected time and date. Delete the shortcut in the Start -> Programs -> Startup folder as well. Functions could re-enable the program to load at start-up and re-introduce the shortcut. Try it and see

AGSatellite: A Program from AudioGalaxy that lets you download some Mp3’s from their server. Available via Start -> Programs - not required. again, AddAware may remove this.

Adobe Gamma Loader.exe: Adjusts monitor colours across all programs, including Photoshop. It is needed by some graphics professionals who want their monitor calibrated. Most home users will not need it

Encoder Agent: Microsoft Windows Media Encoder, which already has a shortcut in the Start Menu if installed

Taskbar Display Controls: Only appears in MSCONFIG if you have a Display Settings icon in the System Tray allowing resolution changes on the fly. Can also be disabled under Start -> Settings -> Control Panel -> Display -> Settings -> Advanced -> General

BugWatcherService: you know already

MSMSGS: MSN Messenger utility starts up automatically every time you start Windows. If you don't use MSN Messenger, this can be annoying. Available via Start -> Programs - not required. Need to delete a registy key relating to msmmsge.exe if you disable it

EnsoniqMixer: Puts the Ensonic mixer in system tray. Not required

ATIPTA: Control panel for the ATI series of video cards allowing access to such features as display resolution, colour depth, etc. Available via Start -> Settings -> Control Panel -> Display - not required

AtiCwd32: Part of a driver enhancement for ATI video cards. May not be needed, try it and see

StillImageMonitor: If your scanner does not have a button to initiate scanning you kill stimon. Even if it does have a button, you can still manually launch the scanning application. If unavailable via Start -> Programs

ScanRegistry: keep

TaskMonitor: The Task Monitor the disk-access patterns of programs when they are started and stores this information in log files in the Applog folder. Task Monitor also records the number of times you use a program. The Disk Defragmenter tool uses this information to optimize your hard disk so that programs that you use frequently are loaded faster. Not required - but can be useful

SystemTray: keep

LoadPowerProfile: Power management specifics such as monitor shut-off, system standby, etc. keep

DownloadAccelerator: a downloading program. keep

PP3100B: your scanner. Keep

RealTray: System Tray icon for RealPlayer. Not required. If you subsequently start RealPlayer manually it adds itself back to the start-up list. You can stop this from happening by right-clicking on the tray icon and disabling SmartCenter via Preferences

ATIPOLAB: For some ATI video cards. Probably used to access features and may not be required - for example the ATI Radeon works fine without it

SchedulingAgent: Microsoft Scheduling Agent displayed as a box with a stopwatch in the System Tray - only needed if you have regular scheduled disk defragmenting, ScanDisk, etc. Recommend you run these at regular intervals anyway so not needed as they can interrupt other programs

Okay, for the ones you want to remove, go to Run and type MSCONFIG. Startup tab and uncheck all that you don't want. Apply and restart. If you're unsure, do each seperately, but apply and restart each time.

But do the spyware stuff first.

Regards

eddie

 

[Hrumachis334]

I don't mean to be rude or anything but I basically already knew what everything was, everything I have on their is something I need or use on a frequent basis. I know I have Audiogalaxy on there twice but I'm too lazy to take it off, and if you wan't me to try something without my startup programs then I'll just go into msconfig and unclick the "Load Startup Programs" box under selective start up, I'm sorry you had to go through the trouble of getting all the info on the programs. Although I don't understand whats bad about audiogalaxy, I use it every waking moment my computer is turneds on, except when the servers too busy, like now. I don't really feel comfortable installing anything else on my computer because given how screwed up it is, one more system registry may just screw it completely over and I don't want to take a risk, especially with software of the nature you described, I have like 5 years of graphic design work on here and I would kill myself if anything ever happened to it. I personally don't care if audiogalaxy is spying on me, as long as they don't mess with my computer.

 

[eddie5659]

Sorry about that. I just put my standard replies to Startup lists.

What would be interesting, is this log that gets sent out that you said you can get. I'll wait for that.

Regards

eddie

 

[Hrumachis334]

Sorry for taking so long to reply, I've been pretty sick this week and ever since I've got back on my computer I feel as sick I was a few days ago, maybe I'm allergic or something. Here's all the info from bugtoaster. I guess we know it has to do with one of window's shared dlls now. Sorry its down there so far but you have to remember that the forms see each enter as a br tag so in a table its going to be pushed down quite a bit.
<table width="100%" border="1" cellspacing="0" cellpadding="3" class="Report">
<tr>
<th>Executable</th>
<th>File Name</th>
<th>Version</th>
<th>Company</th>
<th>Bugtoaster File #</th>
<th>Base Address</th>
<th>End Address</th>
<th>Beta?</th>
</tr>
<tr>
<th>Process</th>
<td>vstudio.exe</td>
<td>4.0&nbsp;</td>
<td>Ulead Systems, Inc.&nbsp;</td>
<td>14100</td>
<td>&nbsp;4194304</td>
<td>5238784</td>
<td>False</td>
</tr>
<tr>
<th>DLL</th>
<td>mfc42.dll&nbsp;</td>
<td>6.00.8665.0&nbsp;</td>
<td>Microsoft Corporation&nbsp;</td>
<td>1540&nbsp;</td>
<td>1598029824&nbsp;</td>
<td>1599025207<span class="MessageBlock">&nbsp;</span></td>
<td>False<span class="MessageBlock">&nbsp;</span></td>
</tr>
</table>

 

[eddie5659]

Hiya

Been doing some searching and have a few answers.

First off, when you went to the patches page, which one did you download and install? There are two of them and just curious.

Now, one guy mentioned that the installation of VideoStudio had deleted his mfc42.dll. He had to recover the lost file from his Windows disk using SFC. Have you got a copy of mfc42.dll on your system? The main one is in c:\windows\system32 and a few dotted around in my PC.

Also, are you running Norton? There have been the odd times when Norton with the Scripting disabler that it has can cause a few problems.

Regards

eddie

 

[Hrumachis334]

I have absolutely no clue as to wich one I downloaded.

I have 7 mfc42.dll one is in C:windows/system/ the others are in the folders for various programs but not in the UVS folder.

I'm not running Norton but I did have it, I got rid of it because it screwed my computer up so badly, my system was running fast and smooth, it was awesome I was happy as hell I got it and then I installed Norton ever since then its been running slower and more screwed then my Pentium II 233mhz computer, and that computer is really screwed up, it has 200mb less ram too! I'm not too fond of Norton. I got Norton System Works though, wich includes the Antivirus, you probably know what it is already.

Something has been really wrong with my computer lately too, it seems that since I started using Morpheus again my mouse has been really screwed up, it shoots around the screen really fast and clicks everywhere. And when I tried to respond to you a little earlier everytime I would type something in this box the browser would minimize but the mouse wouldn't move, it was the same thing with all my other windows too, even ones that you're not able to minimize, like dialog boxes. I rebooted and it seems to be fine but this has happened before and will start again and I have absolutely no clue why its doing this I thought it may have something to do with my physical mouse because its been dropped a few times but I now see its my system.

 

[eddie5659]

Hiya

Have you tried turning off Norton, whilst offline, to see if that helps? Also, when you uninstalled Norton, I assumed you used the AddRemove way. There are manual ones to look at, but I assume that you've had no problems with other programs, as you have it back again.

The manual stuff is here, in case you want to look at it:

How to uninstall Norton AntiVirus

As for Morpheus, its now classed as spyware. Is nothing sacred?

There is an alternative: http://www.winmx.com/ Not spyware.

Use AddAware to clean up after uninstalling.

Regards

eddie

 

[Hrumachis334]

Sorry for not replying earlier but I've been pretty busy with my comp. I ended up deciding to just reinstall windows because I've been getting a new problem everyday and PC Heiden tested my pc the other day and they said the hardware was fine so I know its software now, but thanks for your help.

 

[eddie5659]

Hiya

Thats okay, I like to root stuff out. Shame we couldn't fix it.

See Ya

eddie