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Ultrabook Can not detect built in wireless network adapter

Discussion in 'Hardware' started by LAGx101, Apr 18, 2014.

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  1. LAGx101

    LAGx101 Thread Starter

    Joined:
    Apr 18, 2014
    Messages:
    2
    I accidentally deleted my wireless network adapter in network and sharing center, i couldn't get it back after trying everything so i factory reset my laptop. After the reset, still nothing shows up so i download the driver from the acer support site. When i install it thats when i notice the computer cant even detect the hardware and therefore i cant install.

    Model: Acer Aspire S3-391 ultra book
    OS : Windows 7 home premium 64 bit
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,202
    First Name:
    Wayne
    can we see a device manager screen shot

    ------------------------------------------------------------------------
    Device Manager

    Please Post back the results in device manager as requested below

    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    If the above does not work then

    For Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Once you are in device manager then navigate to:

    network adaptors, click on the + > post back the devices that are listed under network adapters
    are there any yellow ! ? or a X​

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    For windows Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. LAGx101

    LAGx101 Thread Starter

    Joined:
    Apr 18, 2014
    Messages:
    2
    On the topic of the screen shot. It is basically device manager and there is no network adapter area. There is also no unknown devices.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,202
    First Name:
    Wayne
    that PC has a bluetooth and wireless adapter - if bluetooth is switched on , then i would expect to see it in the network adapters.
    But as they are often both on the same card, then it sounds like a hardware fault , if you have done a complete factory reset

    I'm not sure how easy it is to get to the wireless card on an ultrabook
    is it still under warranty ?

    how did you reset to factory on the PC ?
    if you re-installed windows again, then it would not matter what you did to the software as you carried out a system recovery back to factory.

    if not , then what exactly did you do as a factory reset - you may be able to do a restore to a date before you deleted anything

    ------------------------------------------------------------------------

    Restore PC to an Earlier Date & Time

    Go Start>>All Programs>>Accessories>>System Tools>>System Restore

    • Click in the radio button Choose a different restore point
    • Click Next
    • put a tick in Show more restore points
    • Pick a Date before this happened
    • Click Next
    This should restore the PC to that time & date

    you may need to use safemode to do the restore. As the PC starts keep tapping F8 - a menu will appear - choose safemode

    windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html

    ------------------------------------------------------------------------
     
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