Unable to access Hard drive?

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Tim C

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Joined
Nov 11, 1999
Messages
53
Hello,

Well, I am afraid I blew it this time. I am running an HP PC with XP upgrade. I received an e-mail (can you believe this) that had a final update for internet security. I installed the upgrade unfortunately.

I turned the computer off for the night then booted up the next day. Now I can't do a whole lot.

I get a message that says..memory access violation with a bunch of numbers. After I click OK...the system boots up but I am unable to access any of the programs. I get a message that says unable to access the device, path, etc.

The name of the installation was INSTALLATION16.exe.

Any body have any ideas as to what is going on? Is this installation16 responsible for my woes?

I'll appreciate any help!
Thanks
Tim
 
Joined
Jul 15, 2003
Messages
111
I would recommend that you boot up in the safe mode and then use the XP System Restore feature to restore your system back to a time before you installed that so-called upgrade. That should cure what ails you. Good luck.
 
Joined
Dec 28, 2002
Messages
1,983
Do this in order if you can:

1) Open Internet Explorer -> Tools -> Internet Options -> delete cookies, delete files (select off-line content), clear history. Then click ok and exit Internet Explorer.

2) Read http://tomcoyote.org/SPYBOT/index1.html then download and run SpyBot. Make sure to get the updates for SpyBot before you have it scan your computer. After you scan and remove anything SpyBot finds, make sure to click the Immunize button and OK and then click the Immunize button in the right pane.

3) Run one of the following free Anti-Virus programs here:

http://housecall.trendmicro.com - I found this to work the best.

http://www.pandasoftware.com/activescan

http://www.ravantivirus.com/scan

4) Read http://www.tomcoyote.org/hjt/ then download and install HiJackThis. Open up HiJackThis and click "Scan". After you do so click "Save Log" and save it to your desktop. Exit HiJackThis and open the log you created on your desktop and copy every thing in the log and post it here.


If you can't do the above, let us know.
 
Joined
Aug 17, 2003
Messages
17,584
Your "installation16.exe" was likely a virus.

If it was purporting to be from Microsoft, then it certainly was. Microsoft never send out patches by email.

If a system restore can't be accessed, you need to visit a site such as mcafee or symantec for the removal instructions.

What is of concern however is why your antivirus software did not stop this, is it up to date?
 

Rache

Banned
Joined
Sep 30, 2002
Messages
1,398
These viruses can usually disable onboard av's on startup, so it's best to do an online scan at Housecall as suggested. I caught 3 nasties which Avast missed.
 

Tim C

Thread Starter
Joined
Nov 11, 1999
Messages
53
Thanks to all that responded to my virus dilemma. I am currently trying to restore in the safe mode. I'll let you all know how it works out.
Thanks
 

Tim C

Thread Starter
Joined
Nov 11, 1999
Messages
53
Thanks again to all of you who responed. I ran safe mode and used XP's restore point feature and it cleaned everything up for me.
I will download all the virus detection programs all of you recommeded and make sure my machine is clean.
Thanks Again.
 
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