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Unable to access hotmail and some web

Discussion in 'Web & Email' started by kjean6, Sep 18, 2003.

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  1. kjean6

    kjean6 Thread Starter

    Sep 18, 2003
    Hey everyone! I am new to this forum and I hope someone can offer assistance before I throw my computer out the window.
    Dell Deminsion 8200 with XP my connection is through a cable modem.
    To start off, the problem initially began about 3 weeks ago. There is a shortcut set up to access the internet. This feature directly allows you to automatically sign into your hotmail account. Normally this is a very fast process, but then it was taking several attempts and would untimately fail stating a possible problem at microsoft or my connection. So I call up the technical support and perform all these internet tests with the tech. No problem on that side b/c the internet connection is fine. Restarted my computer and things worked fine for a few days. This cycle went on for several days. Now I cannot access my hotmail account at all from home and the error message states wrong username or password. Messenger is also not working with similar errors.
    Any web site that has to do with passwords does not work. (Bank account online)
    My mouse is also shadowing. (I made that term up it is slow to respond and can be corrected if I restart the computer)
    The response for non-internet working is also extremely slow. Things seem to lock up more easily too. I ran the Norton antivirus 2003 edition and it came up with an internal error with the software itself. I was instructed to uninstall and reinstall the software. I have uninstalled it but after reading the discussion board, it sounds like there might be some properties still on the computer related to Syntax or Norton.
    Also anytime I try to access help pages through microsoft or dell an error message pops up. This one deals with the address being wrong.
    I am not a computer wizz. I think of them like mechanics, invaluble in times of need. Any help from anyone would be great!
    Thanks Kim
  2. cybertech

    cybertech Retired Moderator

    Apr 16, 2002
    Hi Kim,
    Welcome to TSG.

    A lot of things have happened in the last 3 weeks, as you probably know...
    I would like to suggest Housecall for a free online virus scan since your Norton is acting up.

    Then go get hijackthis and post a log so some of the experts here can have a look.

  3. kjean6

    kjean6 Thread Starter

    Sep 18, 2003
    I tried housecall, but when I went to download the installation process, the page loaded but said there were errors on the page and nothing happened.
  4. kjean6

    kjean6 Thread Starter

    Sep 18, 2003
    I checked out how to fix the problme at housecall and the only suggestion that applied was to login, but when I tried that I received this error page. This is the exact one that occurs with hotmail or any other login web page
    Internet Explorer returns an error on the address you just entered or clicked

    This could be caused by:
    The Web site you are looking for may be temporarily unavailable.

    Your Web connection was temporarily slow because of the traffic.

    You may have entered the address incorrectly.

    The site may no longer exist.

    You can either click Go to try the web address again, or
    correct the address if it is misspelled and then click Go:

    Or, enter the CommonName you wish to visit and click Go:

    Other possible causes are:
    Some sites require 128-bit connection security. Click the Help
    menu and then click About Internet Explorer to determine
    what strength security you have installed.
    If you are trying to reach a secure site, make sure your Security
    settings can support it. Click the Tools menu, and then click
    Internet Options. On the Advanced tab, scroll to the Security
    section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.

    Should I just go to Hijack instead?
    The error from Norton was numbered 3002 and 1530 if that helps at all.
    Thanks Kimberly
  5. cybertech

    cybertech Retired Moderator

    Apr 16, 2002
    "Should I just go to Hijack instead?"

    Sure try that!
  6. kjean6

    kjean6 Thread Starter

    Sep 18, 2003
    Here is the hijack list.... sorry for the delay.

    Logfile of HijackThis v1.97.2
    Scan saved at 7:20:21 PM, on 9/19/2003
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Jason\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.commonname.com/english/toolbar/sidebar.asp
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.commonname.com/english/toolbar/sidebar.asp
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
    O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\Program Files\CommonName\Toolbar\CNBabe.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: Add A Page Note - C:\Program Files\CommonName\Toolbar\createnote.htm
    O8 - Extra context menu item: Bookmark This Page - C:\Program Files\CommonName\Toolbar\createbookmark.htm
    O8 - Extra context menu item: Email This Link - C:\Program Files\CommonName\Toolbar\emaillink.htm
    O8 - Extra context menu item: Search using CommonName - C:\Program Files\CommonName\Toolbar\navigate.htm
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O11 - Options group: [CommonName] CommonName
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe
    O16 - DPF: {4226E9B7-D637-40E8-893A-13298AB41477} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
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