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Unable to access https sites!

Discussion in 'Virus & Other Malware Removal' started by Guet Pooi, Jan 6, 2006.

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  1. Guet Pooi

    Guet Pooi Thread Starter

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    I have been using a Pentium 4 computer running Window XP home edition for the last 4 years without any problem. Norton Internet Security 2002 came installed and I have kept it up-to-date by annual subscritption.

    I relocated to this new housing area in April 2005 and was without internet access for the last 9 months. Then telephone network became available and I had broadband (streamyx) installed on 31Dec.2005. (Before my relocation, I was using dial up connection.) Since then, I have been unable to access any https sites. Each time I tried to access a secure connection site, a window with 'This page cannot be displayed' appeared. The service provider was unbale to solve my problem.

    I also downloaded Skype from the net, and was unable to log in. Skype suggested that it could be my Firewall. I had never bothered about Firewall before. Anyway, I checked Windows Firewall and found that it was not running. Then I went to Norton Personal Firewall, but was not allowed access to any button at all. It insisted on a 'supervisor'. I am the only user and administrator of this computer and had never configured the firewall. I do not know where the 'supervisor' came from. Finally I tried to uninstall it, but was also not allowed because I was not the 'supervisor'! Is there any way out of this predicament? Thank you.
     
  2. Guet Pooi

    Guet Pooi Thread Starter

    Joined:
    Jan 6, 2006
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    Perhaps I have not made myself clear. I was without internet connection for 9 months and so the Norton Internet Security (including Norton Virus) was not updated for that period.
    The technician who installed the broadband (streamyx) for me went to a few websites and downloaded Google Earth and Skype before I could liveupdate Norton. Could my Norton Firewall be locked up by any virus that crept in during this short period? I ran a scan after that but there was no virus found. I am literally locked out of my own 'home'! I can't even access my yahoo email!
    Can someone please tell me how to 'unlock' the firewall settings? Thank you.
     
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