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Unable to Access Internet

Discussion in 'Windows XP' started by landy101, Apr 15, 2008.

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  1. landy101

    landy101 Thread Starter

    Joined:
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    I am running WinXP home and on Verizon Fiber Optic Broadband connection.
    I am able to access the router OK. but then when I open IE7 I get a timeout with an error message "Unable to resolve verizon.net"
    Is there a switch some where that needs to be reset?
    I have two other PC's that connect just fine through the same router.
    Thanks for any suggestions.
     
  2. techychick

    techychick

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  3. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Please show for the problem PC and one of the working ones ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  4. landy101

    landy101 Thread Starter

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    Working PC
    Windows IP Configuration Host Name . . . . . . . . . . . . : ANDYSATTIC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC Physical Address. . . . . . . . . : 00-0C-6E-2B-63-9F Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.0.106 Subnet Mask . . . . . . . . . . . : 255.255.255.0 IP Address. . . . . . . . . . . . : fe80::20c:6eff:fe2b:639f%4 Default Gateway . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 4.2.2.2 4.2.2.6 fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5 Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : C0-A8-00-6A Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.106%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled


    Non working PC
    Windows IP Configuration Host Name . . . . . . . . . . . . : br1 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : Yes DNS Suffix Search List. . . . . . : home Ethernet adapter Wireless Network Connection 7: Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : D-Link AirPlus G DWL-G122 Wireless USB Adapter(rev.B) Physical Address. . . . . . . . . : 00-13-46-E5-06-BC Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 IP Address. . . . . . . . . . . . : fe80::213:46ff:fee5:6bc%5 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 4.2.2.2 4.2.2.6 fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 Lease Obtained. . . . . . . . . . : Tuesday, April 15, 2008 4:21:57 PM Lease Expires . . . . . . . . . . : Wednesday, April 16, 2008 4:21:57 PM Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5445:5245:444f%4 Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : C0-A8-01-02 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.2%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled
     
  5. TerryNet

    TerryNet Moderator

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    I don't know what you did to unformat those outputs, but please unlearn it! :(

    The working PC is connect by ethernet to a router, presumably yours, with LAN address 192.168.0.1.

    The problem PC in connecting by wireless to a router with LAN address 192.168.1.1. So, try to connect to your router. But first disable Internet Connection Sharing because it will probably give you trouble since it also uses the 192.168.0.x subnet.

    You don't need ipv6 so uninstall it:

    Start - Run - ipv6 uninstall - OK
     
  6. landy101

    landy101 Thread Starter

    Joined:
    Jul 15, 2007
    Messages:
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    Format lost when pasted into message block, sorry.
    Verizon installed two routers, and I was attempting to try both of them to no avail.
    This one should look better.

    Windows IP Configuration Working PC

    Host Name . . . . . . . . . . . . : ANDYSATTIC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
    Physical Address. . . . . . . . . : 00-0C-6E-2B-63-9F
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.0.106
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 4.2.2.2
    4.2.2.6
    Windows IP Configuration Non-Working PC

    Host Name . . . . . . . . . . . . : br1
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : Yes
    DNS Suffix Search List. . . . . . : dlink

    Ethernet adapter Wireless Network Connection 7:

    Connection-specific DNS Suffix . : dlink
    Description . . . . . . . . . . . : D-Link AirPlus G DWL-G122 Wireless USB Adapter (rev.B)
    Physical Address. . . . . . . . . : 00-13-46-E5-06-BC
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.101
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 4.2.2.2
    4.2.2.6
    Lease Obtained. . . . . . . . . . : Thursday, April 17, 2008 9:33:39 AM
    Lease Expires . . . . . . . . . . : Thursday, April 24, 2008 9:33:39 PM



    I'm not sure how to turn off Internet sharing.
     
  7. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Disable ICS: http://www1.umn.edu/adcs/network/ics-disable.html

    Looks like a good connection. Try this before we get into some pings ...

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  8. me4net

    me4net

    Joined:
    Apr 17, 2008
    Messages:
    26
    also try clearing the dns cash. ipconfig /flush dns
     
  9. landy101

    landy101 Thread Starter

    Joined:
    Jul 15, 2007
    Messages:
    4
    TerryNet:
    me4net:
    I can never thank you guys enough. This is the first time that machine connected to the internet since
    Jun2 39, 2007. I have spent numerous days on thephone to both Verizon and DLink expending futile hours with the tech? telling me to call back that maybe some one else could help me.
    All my trouble stated when I installed "Network Majic" on all three computer which worked for about two days and they all froze up. That third one is the only one I couldn't get back on line.

    Thanks again, I really apreciate the quick repliess!
     
  10. TerryNet

    TerryNet Moderator

    Joined:
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    You're welcome. You may mark this 'Solved' using the Thread Tools at the upper right.
     
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