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Unable to access microsoft.com or update windows

Discussion in 'Virus & Other Malware Removal' started by wingman23, Nov 24, 2010.

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  1. wingman23

    wingman23 Thread Starter

    Joined:
    Nov 24, 2010
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    Hello,
    First off the computer in question is my parents, one of them got a virus associated with aol, whenever one tried to sign into an aol email account it would automatically redirect to a page asking for credit card information, google searches related to the virus were also redirected.

    I was able to back up what they wanted to keep and then formatted the hard drive and did a fresh install of windows xp from the dell disc that came with the computer, I installed the drivers off of the dell resource cd that also came with the computer. The problem is the version of xp is sp1 and I need to update so their printer, etc work, when trying to use windows update or go to any microsoft.com related website I get a "server not found" error, I was able to access microsoft.com by entering the ip address and also by using aol software. I was also not able to access malwarebytes.org but was able to download, install, update and run a scan which found 16 items. Most other websites come up just fine.

    I really need help on this one I assumed that formatting and doing a fresh install would take care of any problems but there seems the be something lingering on here.

    Thanks
     
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