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Unable to access OWA website via AOL

Discussion in 'Web & Email' started by JerriS, Jun 10, 2003.

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  1. JerriS

    JerriS Thread Starter

    Joined:
    Sep 27, 2000
    Messages:
    41
    We have several users here who have AOL accounts. They get access denied errors when they try to access our webaccess (OWA) website via AOL. Is there anything on our end we can change to allow these people to access their e-mail via AOL? Is this part of the spam blocking effort to eliminate or cut down on Spam? We have OWA configured on Exchange 2000 (Enterprise Edition).

    Thank you.
     
  2. Al-Firdaus

    Al-Firdaus

    Joined:
    May 24, 2003
    Messages:
    3,369
    It is a part of AOL's effort to eliminate and cut down on spam.
     
  3. JerriS

    JerriS Thread Starter

    Joined:
    Sep 27, 2000
    Messages:
    41
    I have researched this on the web and discovered that when you browse the web from within the AOL window, you do not make direct connections to the destination web servers. Instead, you connect to AOL's network of proxy servers which make the connection for you and then relay the contents of the page back to you. The caching process, meant to save time, may cause the problem. (See http://www.fsd1.org/technology/FAQs/Webaccess.htm)


    AOL suggests this as a workaround: Also, after deleting files and cookies, minimize AOL and open IE, and type in the URL for the site you need and see if this allows access to webaccess sites.

    B. DELETE THE TEMPORARY INTERNET FILES AND COOKIES
    The Temporary Internet Files and Cookies may cause this issue. Please delete the Temporary Internet Files and Cookies.

    TO DELETE THE TEMPORARY INTERNET FILES AND COOKIES, PLEASE FOLLOW THE STEPS BELOW:

    1. DELETE THE TEMPORARY INTERNET FILES
    2. DELETE THE COOKIES IN INTERNET EXPLORER 5.X
    3. DELETE THE COOKIES IN INTERNET EXPLORER 6.X

    1. DELETE THE TEMPORARY INTERNET FILES
    a. Click START, select SETTINGS, then click CONTROL PANEL.
    b. Double-click INTERNET OPTIONS.

    NOTE: In Windows XP, click Start, select Control Panel, select Network and Internet Connections, then click Internet Options.

    c. Click DELETE FILES in the Temporary Internet Files area.
    d. Select Delete all offline content, then click OK.

    NOTE: If the Member receives an error message or the computer cannot remove the files, please contact the computer manufacturer or Microsoft. Please refer to the documentation that came with your computer for contact information.

    2. DELETE THE COOKIES IN INTERNET EXPLORER 5.X

    WARNING: The following steps will delete your Cookies. These files may contain personal information that you have entered on Web pages, such as passwords. Make sure you have copies of this information before you delete these files.

    a. Click START, select SETTINGS, then click CONTROL PANEL.
    b. Double-click INTERNET OPTIONS.
    c. Click SETTINGS in the Temporary Internet Files area.
    d. Click VIEW FILES.
    e. Click EDIT on the toolbar, then click SELECT ALL.
    f. Click FILE, then click DELETE.
    g. Click YES to delete the selected Cookies.
    h. Click the X in the upper right corner to close the Temporary Internet Files window. i. Click the X in the upper right corner to close the Control Panel window.

    3. DELETE THE COOKIES IN INTERNET EXPLORER 6.X

    WARNING: The following steps will delete your Cookies. These files may contain personal information that you have entered on Web pages, such as passwords. Make sure you have copies of this information before you delete these files.

    a. Click START, select SETTINGS, then click CONTROL PANEL.
    b. Double-click INTERNET OPTIONS.

    NOTE: In Windows XP, click Start, select Control Panel, select Network and Internet Connections, then click Internet Options.

    c. Click DELETE COOKIES in the Temporary Internet Files area. d. Click OK. e. Click OK to close the Internet Properties window. f. Click the X in the upper right corner to close the Control Panel window.

    C. SET PARENTAL CONTROLS TO ALLOW ACCESS TO ALL WEB SITES
    The current Parental Controls on the Screen Name may block access to certain Web sites. Please Set Parental Controls to allow access to all Web sites.

    TO SET PARENTAL CONTROLS TO ALLOW ACCESS TO ALL WEB SITES, PLEASE FOLLOW THE STEPS BELOW:

    NOTE: Please sign on with a Master Screen Name. A Master Screen Name is the first screen name you created for this account or any screen name you have assigned Master Screen Name status at Keyword: NAMES.

    1. Click on SETTINGS, then click on PARENTAL CONTROLS.
    2. Under EDIT PARENTAL CONTROLS, click on a screen name.
    3. Click the EDIT WEB CONTROL button.
    4. Choose the setting that is most appropriate for the user of the screen name. 5. Click SAVE. 6. Click on OK. 7. Click on CLOSE.
     
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