Unable to access web sites with IE6.0

[geoheid]

Unable to access the internet with Explorer.

The problem surfaced after booting up the computer one morning.

Here is a collection of error messages I have received over a period of time:

Explorer has caused an error in CSLOA.DLL

Elplorer has caused an error in WININET.DLL

When clicking on IE6.0, the following message received:
This page cannot be displayed.

Other messages that later surfaced:

NSPRN has caused an error in WININET.DLL

NSCHECK has caused an error in WININET.DLL

NDETECT has caused an error in WININET.DLL

Explorer has caused an invaid page fault in module WININET.DLL at 0187:702234f4. Explorer will close now.

Waol has caused an error in WININET.DLL. If you continue to experience problems, try restarting your computer. (I did many times; same result!)

I attempted to download another copy of IE6.0 using Netscape 4.7, but was unable to install it. I received the following message:

Le6wzd caused an error.

When I boot up my computer, I get a desktop windown with a white background and the following message:

"Did your browser stop working,or did you restart your computer without shutting down first. If so, click: Restore my Active Desktop.

An Explorer window appears immediately: Explorer has causd an error in WININET.DLL.

When clicking on the Explorer icon, the following window appears:

"Cannot find server--Microsoft Internet Explorer. The page cannot be displayed."

I contacted AOL for help....They responded with several pages of detailed instructions....directing me to:

A. Clear the web browser cache and uninstall the aol adapter
B.Delete the temporary internet files (windows 2000)
C.Free system resources
D.Install dial-up networking
E.Repair microsoft internet explorer

I followed their instructions at least 6 times, with the help of another adult present to be assured that the we did what we were directed to do...

I was not able to correct the problem!

Too, another person attempted to reolve the problem by reinstalling Window ME 2000 without success.

(I have a "beginner's" knowledge level of the computer; however, I usually can successfully apply instructions that are provided in a "step-by-step" sequence.)

Thank you so very much for permitting me to submit my problem to you. I would be most grateful for any help you might provide me.

Cordially


Geoheid1@aol.com


System Information Operating System: Windows Millennium Edition [Me] (Microsoft(R)Windows)
Computer Make: Dell (XPS B Series Pentium 3)
Processor: 933 MHz Genuineintel family 6 model 8931
Memory: 128RDram MB

Web Browser: IE6.0, Netscape 4.7

AOL 6.0

 

[Rollin' Rog]

At least part of the problem seems to be with AOL software itself. Did you remove and reinstall that?

http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q306404

If you haven't done so, the HISTORY cache should also be cleared.

Nsprn is a suspicious error. Have you done an updated antivirus scan?

You can do an online scan here:

http://housecall.antivirus.com/pc_housecall/

Nscheck or it's associated program should be uninstalled.

http://www.pacs-portal.co.uk/startup_pages/n.htm

After uninstalling the web accelerator program, do a Search (find files) for HOSTS. If you find one with no extensiion (not HOSTS.sam) in the Windows directory, rename it GHOSTS. It is used for faster association of IPs with Domain names, but causes errors and failures to connect when the IPs are no longer valid.

This may be your NDetect error:

http://service2.symantec.com/SUPPORT/nav.nsf/pfdocs/2000100918055406

It would be helpful for us to see a full startup log for your WinME system.

From the link below, download the Startuplog.zip file and unzip and run the Startuplog.com application. It will place a Startuplog.txt file on the desktop. Copy and paste the full contents of that (not stubbpaths.txt) in your next reply.

http://home.earthlink.net/~rmbox/Reticulated/Toys.html

And welcome to TSG