unable to connect laptop to wireless router

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dugalde

Thread Starter
Joined
Nov 27, 2011
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1
I have a dell latitude d610 laptop...until last night, I had no problems connecting my laptop to the wireless router...then..I'm not sure what happened, but I can't connect anymore. My daughter has the same kind of laptop and has absolutely no problems with connecting...so, it has to be something with mine. It's like it doesn't know that there is a wireless connection available. I'm not very computer literate, so it most likely is something that I did...just don't know how to correct the problem.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,457
often laptops have a wireless on/off switch with dell i think its FN and one of the F keys 10 i think
- are you sure the wireless is ON
can we see and ipconfig /all and an xirrus screen shot

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=429969

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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
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Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
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TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,961
Dell wireless switch, at least on my 7 year old laptop, is the Fn + F2 key combination.
 
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