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Unable to connect multiple devices to home wifi

Discussion in 'Networking' started by nemo123, Jul 11, 2014.

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  1. nemo123

    nemo123 Thread Starter

    Joined:
    Jul 11, 2014
    Messages:
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    Hello,

    Switched over the internet service provider to Time Warner. We are using the same router we have used before the switch (which was also with Time Warner service provider) and everything was working FINE before the switch. But now, with the new modem from service provider something is wrong -- My roommate is unable to connect her laptop, and her phone to the wifi even though the network is being detected. I can only connect to my laptop, which was the laptop I had opened to verify connectivity when the Technician was there. Also, my I-phone is unable to connect to the network even though it detects it. It's very odd considering we had the technician come out to resolve this issue in the first place. Could it be that the DHCP server has been turned off, so it's allowing only one device to connect to the one IP address on the modem?
    Or do we need to delete the wifi networks off of our computers and other devices? My roommate tried that on her devices and still didn't connect. Please help.
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    60,835
    First Name:
    Chuck
    Do you know if your new modem includes WiFi? Is so, when you tested the connection with the technician present, did they have you connect wirelessly to your existing wireless router or to the modem itself?

    Assuming you are running some version of Windows on the computer that can connect, please go into the Windows DOS/Command prompt screen and run an IPCONFIG /ALL command. Then copy and paste the complete results of the command here.
     
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