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Unable to connect to internet

Discussion in 'Networking' started by pthadani, Dec 30, 2012.

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  1. pthadani

    pthadani Thread Starter

    Joined:
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    Hello,
    I have a modem & a wifi router connected in series. i have recently bought a new cell phone having wifi. After connecting it to my wifi i am not able to browse the internet. i am connected to the wifi but not able to browse, although i am able to browse the internet throught the wifi with my laptop.
    I checked the DHCP table of the modem & my android device was assigned a ip , but somehow i am not able to browse the internet. i also cross checked with couple of other device but the result is the same. I am only able to browse through my laptop & not through any other device. The networking guy had somehow set my my connection like this & there is not any MAC address filtering i have cross verified it.:confused:
    Can someone please help me out?????
     
  2. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    what other devices do you have

    can we see an ipconfig /all from the pc

    how is the modem connected to the router - what ports are used - is the modem cable connected to a LAN port on the router or the WAN/internet port ?


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    This should also work for windows 8
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. pthadani

    pthadani Thread Starter

    Joined:
    Dec 30, 2012
    Messages:
    6
    Hi wayne,
    Currently i have a dell studio laptop from which i am able to browse the internet, & i have two android devices HTC incredible s & Samsung galaxy ace 5830.Both the devices are not able to access the net.
    I couldnt run the ipconfig command on the android devices. however here are the results i obtained from my laptop.

    Moreover my modem is conencted to the router through a lan port.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Pankaj-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Peer-Peer
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-25-56-E4-10-23
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-26-B9-0B-79-8B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-24-D6-16-37-04
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::c822:4da4:dd9c:47eb%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 30 December 2012 17:25:09
    Lease Expires . . . . . . . . . . : 02 January 2013 19:41:38
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 184558806
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F6-DE-5C-00-26-B9-02-2D-D4
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{1F62D0AE-8630-4290-A94F-0D419FA045BE}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {F16D6260-8C41-4E7D-942B-501C49D94016}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{9249FB99-B06D-4994-BA55-B33C5853DED0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 19:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:146e:d302:8a30:22a2(Preferred)
    Link-local IPv6 Address . . . . . : fe80::146e:d302:8a30:22a2%27(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{34FD962C-C596-45CD-AE62-9487678A029F}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    .

    Can you figure out something from this?????
     
  4. etaf

    etaf Moderator

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    that looks OK
    are you able to read the network settings from one of the devices

    IP address
    gateway
    dns
    information
     
  5. pthadani

    pthadani Thread Starter

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    yes ... i am able to fetch only the ip address (192.168.1.102 & 192.168.1.103) when i fetch properties of a network.

    the other parameters which i get are link speed : 54 mbps & signal strength : excellent.
     
  6. etaf

    etaf Moderator

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    can you change the settings on the DNS servers
    if so , set to 8.8.8.8 and 8.8.4.4
     
  7. pthadani

    pthadani Thread Starter

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    tried that ... its not working.
     
  8. etaf

    etaf Moderator

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    looks like you have a correct IP address provided by the router

    what other devices do you have ?
     
  9. pthadani

    pthadani Thread Starter

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    i tried with mircromax canvas 2 & blackberry bold 2 but same result... able to connect but not able to browse
     
  10. etaf

    etaf Moderator

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    may need to reset the router to factory condition - have you tried removing the wireless security in the router settings and see if they now connect to the internet

    any other PCs connected at all ?
     
  11. pthadani

    pthadani Thread Starter

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    i tried a couple of my friend's laptops, they are able to browse the internet, seems some issue only with mobile devices.
    Will factory reset the router & keep you updated with results.
     
  12. etaf

    etaf Moderator

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    strange - I can only think of a DNS issue
     
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